Data Aging fails immediately - "Internal software error occured."

Last post 11-27-2013, 12:48 PM by Ali. 11 replies.
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  • Data Aging fails immediately - "Internal software error occured."
    Posted: 11-12-2013, 1:26 PM

    Simpana 10, running on 2008 R2, backing up to a VNX. I've rebooted the CommCell, and verified that backup target is online and functioning normally. 

    Here's the log:

     

     @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
    Machine : cal-simpana1
    File    : JobManager.log
    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    2856  d68   11/12 13:20:35 526 JobSvr Obj Failed to get media Agent Id from job options
    2856  d68   11/12 13:20:35 526 Servant    [---- IMMEDIATE MAGNETIC LIBRARY MAINTENANCE REQUEST ----]. Task id [91]
    2856  c90   11/12 13:20:35 526 Scheduler  Phase [1-Library Maintenance] (0,0) started on [cal-simpana1.cal.lab] - CVLibraryOperation.exe -j 526 -t 91
    2856  1370  11/12 13:20:37 526 Servant    Reg [Control] received. Client [cal-simpana1] plattype = 1
    2856  1370  11/12 13:21:44 526 Scheduler  Set pending cause [Internal software error occurred.]::Client [cal-simpana1] Application [LibraryOperation] Message Id [1040187833] RCID [0] ReservationId [0].  Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].
    2856  1370  11/12 13:21:49 526 Scheduler  Phase [Failed] message received from [cal-simpana1.cal.lab] Module [LibraryOperation] Token [] restartPhase [0]
    2856  1370  11/12 13:21:49 526 JobSvr Obj Phase [1-Library Maintenance] for job Failed. Failing the job.
    2856  1370  11/12 13:21:49 ### CvResourceManager::releaseJobStreamsNoRetry() - :RM_TRACE[526]:CvResourceManager.cpp:10423: No reservation exists for Job 526
    2856  1370  11/12 13:21:49 526 Scheduler   -> FAILED <-  (WHOLE JOB)  Magnetic Library Maintenance

     

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
    Machine : cal-simpana1
    File    : LibraryOperation.log
    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    324   c08   11/12 13:20:38 526  LIBOPER  [  ]  The schedule is an immediate schedule
    324   c08   11/12 13:20:38 526  MAIN     [  ]  The number of threads in the thread pool is [1]
    324   c08   11/12 13:20:38 526  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    324   c08   11/12 13:20:38 526  LIBOPER  [  ]  Number of operation threads threads started = [1]
    324   e94   11/12 13:20:38 526  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    324   e94   11/12 13:21:44 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][0��]: [0] Args Pushed, [1] Args expected.
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Inserting FAD results into Database
    324   e94   11/12 13:21:44 ### ** *MM ErrorCode 1 without translation* **
    324   e94   11/12 13:21:44 ### ** *MM ErrorCode 1 without translation* **
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    324   c08   11/12 13:21:48 526  LIBOPER  [  ]  Number of operation threads threads started = [0]
    324   c08   11/12 13:21:48 526  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    324   c08   11/12 13:21:48 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 526
    324   ca0   11/12 13:21:49 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\0.324]

     

    Any insight would be much appreciated.

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-12-2013, 3:01 PM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Hello AFNET1, hope you are well.

    Just to confirm you subject mentions Data Aging, however this is for a "LIBRARY MAINTENANCE REQUEST" is that what you meant for this to be, as this is a different operation?

    Also could you post full logs from the CommServe machine and MediaAgent [cal-simpana1.cal.lab]

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-14-2013, 12:03 PM

    I assumed that Data Aging would be part of the library maintenance, as that would make the most sense. In that case - this error is from maintenance. (And how DO I initiate data aging?)

     

    Is there a means to get the logs you're looking for from the Commcell browser? Like every aspect of this UI, it's not very intuitive..

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-14-2013, 4:30 PM
  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-14-2013, 5:19 PM

    No, as I said in the OP - this is a VNX. It's a 16TB CIFS share, backing up to an SSD array.

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-14-2013, 5:30 PM

    Understood, but I have seen that error in the past for a magnetic library and the issue was linked to a tape library device that was a secondary copy on the storage policy.

     

    JW

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-18-2013, 12:45 PM

    Here are the contents of LibraryOperation.log:

     

    *********************************************************************************************************************************
    * Machine    : cal-simpana1:cal-simpana1.cal.lab (cal-simpana1.cal.lab) (Instance001)                                           *
    * IP Addrs   : 10.86.254.170                                                                                                    *
    * Module     : LibraryOperation                                                                                                 *
    * Commserver : cal-simpana1:cal-simpana1.cal.lab                                                                                *
    * Version    : 10.0.0(BUILD116)                                                                                                 *
    * Date       : 2013/11/12 (Eastern Standard Time GMT-05:00)                                                                     *
    * OS Type    : Windows Server 2008 R2 EnterpriseMajor.: 6, Minor.: 1 Server 4.0, Enterprise Edition Service Pack 1 (Build 7601) *
    *********************************************************************************************************************************

    8752  2194  11/12 11:17:00 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [521]
    8752  2194  11/12 11:17:01 ### Cvcl::init() - CVCL: Running in FIPS Mode
    8752  2194  11/12 11:17:01 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\8.752]
    8752  2194  11/12 11:17:04 521  LIBOPER  [  ]  The schedule is an immediate schedule
    8752  2194  11/12 11:17:04 521  MAIN     [  ]  The number of threads in the thread pool is [1]
    8752  2194  11/12 11:17:04 521  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    8752  2194  11/12 11:17:04 521  LIBOPER  [  ]  Number of operation threads threads started = [1]
    8752  1a20  11/12 11:17:04 521  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    8752  1a20  11/12 11:22:56 521  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    8752  1a20  11/12 11:22:56 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][��]: [0] Args Pushed, [1] Args expected.
    8752  1a20  11/12 11:22:56 521  LIBOPER  [  ]  Inserting FAD results into Database
    8752  1a20  11/12 11:22:56 ### ** *MM ErrorCode 1 without translation* **
    8752  1a20  11/12 11:22:56 ### ** *MM ErrorCode 1 without translation* **
    8752  1a20  11/12 11:22:56 521  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    8752  1a20  11/12 11:22:56 521  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    8752  1a20  11/12 11:22:56 521  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    8752  2194  11/12 11:23:04 521  LIBOPER  [  ]  Number of operation threads threads started = [0]
    8752  2194  11/12 11:23:04 521  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    8752  2194  11/12 11:23:04 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 521
    8752  e7c   11/12 11:23:04 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\8.752]
    6800  1540  11/12 12:25:33 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [523]
    6800  1540  11/12 12:25:35 ### Cvcl::init() - CVCL: Running in FIPS Mode
    6800  1540  11/12 12:25:35 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\6.800]
    6800  1540  11/12 12:25:36 523  LIBOPER  [  ]  The schedule is an immediate schedule
    6800  1540  11/12 12:25:36 523  MAIN     [  ]  The number of threads in the thread pool is [1]
    6800  1540  11/12 12:25:36 523  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    6800  1540  11/12 12:25:36 523  LIBOPER  [  ]  Number of operation threads threads started = [1]
    6800  20b4  11/12 12:25:36 523  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    6800  20b4  11/12 12:31:19 523  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    6800  20b4  11/12 12:31:19 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][��]: [0] Args Pushed, [1] Args expected.
    6800  20b4  11/12 12:31:19 523  LIBOPER  [  ]  Inserting FAD results into Database
    6800  20b4  11/12 12:31:19 ### ** *MM ErrorCode 1 without translation* **
    6800  20b4  11/12 12:31:19 ### ** *MM ErrorCode 1 without translation* **
    6800  20b4  11/12 12:31:19 523  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    6800  20b4  11/12 12:31:19 523  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    6800  20b4  11/12 12:31:19 523  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    6800  1540  11/12 12:31:26 523  LIBOPER  [  ]  Number of operation threads threads started = [0]
    6800  1540  11/12 12:31:26 523  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    6800  1540  11/12 12:31:26 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 523
    6800  23a0  11/12 12:31:26 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\6.800]
    8268  1588  11/12 13:09:40 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [524]
    8268  1588  11/12 13:09:41 ### Cvcl::init() - CVCL: Running in FIPS Mode
    8268  1588  11/12 13:09:41 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\8.268]
    8268  1588  11/12 13:09:43 524  LIBOPER  [  ]  The schedule is an immediate schedule
    8268  1588  11/12 13:09:43 524  MAIN     [  ]  The number of threads in the thread pool is [1]
    8268  1588  11/12 13:09:43 524  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    8268  1588  11/12 13:09:43 524  LIBOPER  [  ]  Number of operation threads threads started = [1]
    8268  1a14  11/12 13:09:43 524  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    8268  1a14  11/12 13:10:29 524  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    8268  1a14  11/12 13:10:29 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][��]: [0] Args Pushed, [1] Args expected.
    8268  1a14  11/12 13:10:29 524  LIBOPER  [  ]  Inserting FAD results into Database
    8268  1a14  11/12 13:10:29 ### ** *MM ErrorCode 1 without translation* **
    8268  1a14  11/12 13:10:29 ### ** *MM ErrorCode 1 without translation* **
    8268  1a14  11/12 13:10:29 524  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    8268  1a14  11/12 13:10:29 524  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    8268  1a14  11/12 13:10:29 524  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    8268  1588  11/12 13:10:33 524  LIBOPER  [  ]  Number of operation threads threads started = [0]
    8268  1588  11/12 13:10:33 524  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    8268  1588  11/12 13:10:33 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 524
    8268  96c   11/12 13:10:33 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\8.268]
    6200  15cc  11/12 13:12:37 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [525]
    6200  15cc  11/12 13:12:38 ### Cvcl::init() - CVCL: Running in FIPS Mode
    6200  15cc  11/12 13:12:38 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\6.200]
    6200  15cc  11/12 13:12:39 525  LIBOPER  [  ]  The schedule is an immediate schedule
    6200  15cc  11/12 13:12:39 525  MAIN     [  ]  The number of threads in the thread pool is [1]
    6200  15cc  11/12 13:12:39 525  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    6200  15cc  11/12 13:12:39 525  LIBOPER  [  ]  Number of operation threads threads started = [1]
    6200  13a4  11/12 13:12:39 525  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    6200  13a4  11/12 13:13:48 525  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    6200  13a4  11/12 13:13:48 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][��]: [0] Args Pushed, [1] Args expected.
    6200  13a4  11/12 13:13:48 525  LIBOPER  [  ]  Inserting FAD results into Database
    6200  13a4  11/12 13:13:48 ### ** *MM ErrorCode 1 without translation* **
    6200  13a4  11/12 13:13:48 ### ** *MM ErrorCode 1 without translation* **
    6200  13a4  11/12 13:13:48 525  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    6200  13a4  11/12 13:13:48 525  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    6200  13a4  11/12 13:13:48 525  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    6200  15cc  11/12 13:13:49 525  LIBOPER  [  ]  Number of operation threads threads started = [0]
    6200  15cc  11/12 13:13:49 525  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    6200  15cc  11/12 13:13:49 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 525
    6200  1b74  11/12 13:13:49 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\6.200]
    324   c08   11/12 13:20:36 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [526]
    324   c08   11/12 13:20:37 ### Cvcl::init() - CVCL: Running in FIPS Mode
    324   c08   11/12 13:20:37 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\0.324]
    324   c08   11/12 13:20:38 526  LIBOPER  [  ]  The schedule is an immediate schedule
    324   c08   11/12 13:20:38 526  MAIN     [  ]  The number of threads in the thread pool is [1]
    324   c08   11/12 13:20:38 526  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    324   c08   11/12 13:20:38 526  LIBOPER  [  ]  Number of operation threads threads started = [1]
    324   e94   11/12 13:20:38 526  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    324   e94   11/12 13:21:44 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][0��]: [0] Args Pushed, [1] Args expected.
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Inserting FAD results into Database
    324   e94   11/12 13:21:44 ### ** *MM ErrorCode 1 without translation* **
    324   e94   11/12 13:21:44 ### ** *MM ErrorCode 1 without translation* **
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    324   e94   11/12 13:21:44 526  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    324   c08   11/12 13:21:48 526  LIBOPER  [  ]  Number of operation threads threads started = [0]
    324   c08   11/12 13:21:48 526  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    324   c08   11/12 13:21:48 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 526
    324   ca0   11/12 13:21:49 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\0.324]
    3300  354   11/14 09:07:03 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [535]
    3300  354   11/14 09:07:04 ### Cvcl::init() - CVCL: Running in FIPS Mode
    3300  354   11/14 09:07:04 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\3.300]
    3300  354   11/14 09:07:05 535  LIBOPER  [  ]  The schedule is an immediate schedule
    3300  354   11/14 09:07:05 535  MAIN     [  ]  The number of threads in the thread pool is [1]
    3300  354   11/14 09:07:05 535  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    3300  354   11/14 09:07:05 535  LIBOPER  [  ]  Number of operation threads threads started = [1]
    3300  1108  11/14 09:07:05 535  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    3300  1108  11/14 09:07:39 535  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    3300  1108  11/14 09:07:39 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][0�]: [0] Args Pushed, [1] Args expected.
    3300  1108  11/14 09:07:39 535  LIBOPER  [  ]  Inserting FAD results into Database
    3300  1108  11/14 09:07:39 ### ** *MM ErrorCode 1 without translation* **
    3300  1108  11/14 09:07:39 ### ** *MM ErrorCode 1 without translation* **
    3300  1108  11/14 09:07:39 535  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    3300  1108  11/14 09:07:39 535  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    3300  1108  11/14 09:07:39 535  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    3300  354   11/14 09:07:45 535  LIBOPER  [  ]  Number of operation threads threads started = [0]
    3300  354   11/14 09:07:45 535  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    3300  354   11/14 09:07:45 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 535
    3300  92c   11/14 09:07:45 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\3.300]
    4480  1170  11/14 12:02:54 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [538]
    4480  1170  11/14 12:02:55 ### Cvcl::init() - CVCL: Running in FIPS Mode
    4480  1170  11/14 12:02:55 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\4.480]
    4480  1170  11/14 12:02:56 538  LIBOPER  [  ]  The schedule is an immediate schedule
    4480  1170  11/14 12:02:56 538  MAIN     [  ]  The number of threads in the thread pool is [1]
    4480  1170  11/14 12:02:56 538  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    4480  1170  11/14 12:02:56 538  LIBOPER  [  ]  Number of operation threads threads started = [1]
    4480  10fc  11/14 12:02:56 538  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    4480  10fc  11/14 12:03:30 538  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    4480  10fc  11/14 12:03:30 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][0�]: [0] Args Pushed, [1] Args expected.
    4480  10fc  11/14 12:03:30 538  LIBOPER  [  ]  Inserting FAD results into Database
    4480  10fc  11/14 12:03:30 ### ** *MM ErrorCode 1 without translation* **
    4480  10fc  11/14 12:03:30 ### ** *MM ErrorCode 1 without translation* **
    4480  10fc  11/14 12:03:30 538  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    4480  10fc  11/14 12:03:30 538  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    4480  10fc  11/14 12:03:30 538  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    4480  1170  11/14 12:03:36 538  LIBOPER  [  ]  Number of operation threads threads started = [0]
    4480  1170  11/14 12:03:36 538  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    4480  1170  11/14 12:03:36 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 538
    4480  3a8   11/14 12:03:36 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\4.480]
    7872  23b0  11/18 12:39:23 ### Init() - Initializing job control [token=No Token,cn=cal-simpana1], serverName [Instance001], ControlFlag [1], Job Id [590]
    7872  23b0  11/18 12:39:24 ### Cvcl::init() - CVCL: Running in FIPS Mode
    7872  23b0  11/18 12:39:24 ### CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\CommVault\Simpana\Base\JobControl\7.872]
    7872  23b0  11/18 12:39:25 590  LIBOPER  [  ]  The schedule is an immediate schedule
    7872  23b0  11/18 12:39:25 590  MAIN     [  ]  The number of threads in the thread pool is [1]
    7872  23b0  11/18 12:39:25 590  LIBOPER  [  ]  starting operations thread for Mountpath Id 15
    7872  23b0  11/18 12:39:25 590  LIBOPER  [  ]  Number of operation threads threads started = [1]
    7872  1b88  11/18 12:39:25 590  LIBOPER  [  ]  Going to do Maintenance Admin Job on mount path [15]
    7872  1b88  11/18 12:40:16 590  LIBOPER  [  ]  Failed to Maintenance Admin Job on mount path[15] using controller [0].Error code[1], error string [Internal software error occurred]
    7872  1b88  11/18 12:40:16 ### EvEvent::setMsgEventArguments() - [MsgId[0x20000129][��]: [0] Args Pushed, [1] Args expected.
    7872  1b88  11/18 12:40:16 590  LIBOPER  [  ]  Inserting FAD results into Database
    7872  1b88  11/18 12:40:16 ### ** *MM ErrorCode 1 without translation* **
    7872  1b88  11/18 12:40:16 ### ** *MM ErrorCode 1 without translation* **
    7872  1b88  11/18 12:40:16 590  LIBOPER  [  ]  Failed to mount the media and perform the library operation
    7872  1b88  11/18 12:40:16 590  LIBOPER  [  ]  Going to quit the thread as the operation need not be retried
    7872  1b88  11/18 12:40:16 590  LIBOPER  [  ]  Decremented the number of running threads. The current count is [0]
    7872  23b0  11/18 12:40:25 590  LIBOPER  [  ]  Number of operation threads threads started = [0]
    7872  23b0  11/18 12:40:25 590  LIBOPER  [  ]  Done with processing all the parameters.. time to quit
    7872  23b0  11/18 12:40:25 ### COMPLETE CALLED (PHASE Status::FAIL), Job ID = 590
    7872  dc0   11/18 12:40:25 ### CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\7.872]

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-19-2013, 10:48 AM

    Was more info needed than the above? I am still having this issue.

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-20-2013, 3:21 PM

    Still having this issue..

     

    I'm trying to clear space on that library, I've deleted some large backup sets, but the library doesn't appear to actually reclaim/erase the space. I'm assuming that the library maintenance should be where that happens, but as this post indicated I'm unable to get it to run.

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-20-2013, 5:33 PM

    Can you provide the DataAging.log on the CommServe?

    JW

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-21-2013, 10:14 AM

    Honestly, despite the thread title, I'm more concerned with the maintenance failing than I am with the data aging.

  • Re: Data Aging fails immediately - "Internal software error occured."
    Posted: 11-27-2013, 12:48 PM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Hi AFNET1, hope you are well.  If you haven't done so already, may we ask to log an Incident with Support, and pass us the #, we'd like to track this internally until resolution for you as well.

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