During these hours we have both US and ANZ office online handling incidents and as Patrick mentioned we are seeing sporadic power outages in the area. The woman you spoke to is a 3rd party service we contract for "Service Assurance" (basically to ensure someone is picking up the phone).
They are provided a script to collect information and deliver back to CommVault Corporate where we process to call. Understand how your experience could be different than other times when you dialed into our hotline.
In any event your case has been logged and assigned to our engineer Bobby K. - he will be contacting you shortly.