Problem Event Name: APPCRASH

Last post 06-30-2011, 9:18 PM by mikval. 2 replies.
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  • Problem Event Name: APPCRASH
    Posted: 06-29-2011, 10:51 PM

    Hi Guys,

    We may ask you encounter this type of error runnung system state backup in commvault 8.0?

    =============================================================

    Product
    CommVault Systems QiNetix

    Problem
    Stopped working

    Date
    6/27/2011 9:48 AM

    Status
    Not Reported

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: clBackup.exe
    Application Version: 7.0.0.1145
    Application Timestamp: 490a1efd
    Fault Module Name: cvmsnap.dll
    Fault Module Version: 7.0.0.1253
    Fault Module Timestamp: 49639ab0
    Exception Code: c0000005
    Exception Offset: 00000000000dbdcd
    OS Version: 6.0.6002.2.2.0.272.7
    Locale ID: 1033
    Additional Information 1: ac9b
    Additional Information 2: cdbf71673f9f5979c93ab1531ddb1317
    Additional Information 3: 014f
    Additional Information 4: 06c17c0f2dc6660c308a2bdd28540348

    Files that help describe the problem
    Version.txt
    AppCompat.txt
    memory.hdmp
    minidump.mdmp

     ====================================================================

     

    Thank you in advance

    MIKVAL

  • Re: Problem Event Name: APPCRASH
    Posted: 06-30-2011, 3:28 PM

    Can you post the clbackup.log for this Client machine?  Please also let me know if you had a chance to apply Service Pack 6.

    JW

  • Re: Problem Event Name: APPCRASH
    Posted: 06-30-2011, 9:18 PM

    Thank you all,

    We fix the error by udpating the client and up createing new system state backup

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