I have provided many forms of feedback and MR requests through many levels of management via partners and directly to CommVault. Very little changes. It is water off a duck's back for the most part. If there's someone I can talk to or email directly who can actually make a difference, I will be happy to do that. I'd like to see change rather than just acknowledgement.
My hope was / is that a more public forum may encourage some movement and focus in areas that are lacking. My aim is not to have somewhere to vent but so that CommVault can see things from a customer perspective and to improve their service offering. Despite what all the flashy testimonials say, our experience across the board has been sub-standard (product quality, support and MRs/development).
I realise that not every customer complaint or suggestion can be addressed or handled quickly, but there does need to be some way to track from a customer view point and to demonstrate to the customer that there is actually something happening rather than just acknowledging there's challenges.