This is the reason that Outlook Add-In is not supported on the same isntance as any other agent in 8.0 release. There are some update dependencies between Outlook Add-In and Commcell Console, however the service pack install does not take into consideration that Outlook Add-In may be installed on the same instance which will cause update install failures.
Uninstall Commcell Console from Instance001. To be completely safe you may want to reinstall Outlook Add-In to instance001 as well just to confirm that the registry and all files are intact.
Create a new registry key under
with the following values:
the reinstall Commcell Console. You should be prompted to install it on a second instance. Follow that install path and then you will have Outlook Add-In on Instance001 and Commcell Console on Instance002. You can then install the Service Pack on Instance002.
Let me know if this solves your issue of if you have more questions.
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