Windows XP iDA and [One Touch Files]

Last post 07-14-2010, 9:32 AM by Stephen Connington. 3 replies.
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  • Windows XP iDA and [One Touch Files]
    Posted: 07-14-2010, 6:46 AM

    Hi guys,

    I've detected that some times Windows XP clients have errors when execute System State Backup. Looking up log files I've detected this error:

    2240 f94 07/12 16:24:14 28812 OneTouch::InterpretDiskPartOut() - Failed to interpret InterpretGivenDisk

    2240 f94 07/12 16:24:14 28812 OneTouch::AddOneTouchInfoFile() - Failed to gather the OneTouch info in file [C:\Program Files\CommVault\Simpana\iDataAgent\FileSystemAgent\OneTouch\OneTouchInfo.cvf] for error [0].

    The rest of [One Touch Files] are collected fine to OneTouchInfo.cvf.

    Could anyone help? I'm thinking is a problem executing diskpart as script or something similar.

    Thanks a lot,

    Jorge L.

  • Re: Windows XP iDA and [One Touch Files]
    Posted: 07-14-2010, 7:57 AM

    You may see this if a device is connected to the machine that we cannot execute diskpart against.

    If you're not using the One-Touch product you can filter out this collection

    Filter Out System State Components for Backup

    Refer to Excluding System State Files from Backup for a list of system state components that can be filtered from backup.

    To filter out system state components from backup:

    1. Right-click the subclient that is backing up the system state, and choose Properties. (Or double-click the subclient to bring up the Properties dialog.)
    2. Click the Filters tab.
    3. Click the Add button next to the Exclude field.
    4. In the Enter Path dialog, type within curly brackets the component to be excluded. (Example: {System Protected Files}.)

      Following are the entries that can be made:

      • {System Protected Files}
      • {IIS}
      • {COM+ Database}
      • {Event Logs}
      • {One Touch Files}
      • {Certificate Services}
      • {RSM}
      • {Terminal Services Licensing}
      • {Disk Quotas}
      • {Content Indexing Catalogs}
      • {WMI Database}
      • {DHCP}
      • {WINS}
      • {UDDI Database}
      • {Remote Storage Database}
      • {Certificate Services}
      System state component folders are cleaned before data restoration, so any non-system data in system state component folders will be lost.
    5. Click OK.
    6. For each additional component that you want to exclude from backup, click Add and repeat Steps 4 and 5 of this procedure.
    7. When you have finished selecting components to be excluded from backup, click the OK button to close the Properties dialog.

    Documentation link:

  • Re: Windows XP iDA and [One Touch Files]
    Posted: 07-14-2010, 8:35 AM

    Thanks... We're using 1-Touch. Exclude components is not an option.

    On this way I'm going to check all drives conected to the machine.

    Moreover i'm testing with a vmware (Windows XP) machine, to try to reproduce the issue.

    thanks a lot.

  • Re: Windows XP iDA and [One Touch Files]
    Posted: 07-14-2010, 9:32 AM


    Is the XP machine you're backing up running SP4?

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