I seem to be having an issue with one of our Exchange Mailbox Archiver users.
They have an 2x email which have been archived but they cannot be recalled. Both items do not have an archived icon next to them, although both have definately been archived as they have stubs attached.
When looking closer at the email they have a "IPM.Note" message class compared to the stubs which have a "IPM.Note.Commvault.Galaxy.Stub".
We managed to change the message class of these 2 messages to "IPM.Note.Commvault.Galaxy.Stub" but when we try to open them it acts as though the Commvault Archiver Plugin to recall items is not installed.
Opening the messages over OWA we get the following error message:
"Operation could not complete successfully. (If you are not sure about the detailed information, please contact your administrator)
Cannot get stub information. (Job:0,Err:0xa0040137)[Err=0xA0040137, Cannot get stub information. (Job:0,Err:0xa0040137)]"
Does anyone have any ideas?