Runaway archive file recovery

Last post 07-20-2010, 12:10 PM by Vincenzo_Basolino. 4 replies.
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  • Runaway archive file recovery
    Posted: 07-20-2010, 11:37 AM

    Any tips on how to determine who is recovering every file that is archived? Apparently a user has downloaded Google Desktop or a similar tool that is attempting to recover all the archived files. There are multiple departments using the file server and around 200 users. Any help would be appreciated.

  • Runaway archive file recovery
    Posted: 07-20-2010, 11:55 AM

    You could run a Stub Recall Job Summary report, which will show the detail that you are looking for

  • Re: Runaway archive file recovery
    Posted: 07-20-2010, 12:07 PM

    Thank you. However the jobs in question are not stub recovery jobs. The recovery/retrieve report shows the jobs but the initiating user reported is just the default commvault user and contains no details other than the size of the total files recovered and the number of files.

  • Re: Runaway archive file recovery
    Posted: 07-20-2010, 12:09 PM

    One thing to add is that report will only show completed recovery jobs.  If you are trying to troubleshoot while it is happening you will need to either kill or wait for the current job to complete to get that information in the report.

    CommVault Messaging Support
  • Re: Runaway archive file recovery
    Posted: 07-20-2010, 12:10 PM

    Since the requests are coming over the network, the recalling process and user is "system" so very little details are easily achieved.  Furthermore its impossible to block this traffic since other valid connections impersonating "system" will need to function. 

    You may need to use something like Wireshark to monitor the traffic to determine the origin.

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