Recall an e-mail in the outlook

Last post 02-05-2013, 10:57 AM by cvadmin. 1 replies.
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  • Recall an e-mail in the outlook
    Posted: 02-05-2013, 1:06 AM

    When recall an e-mail in the outlook, the stud has not be replace by the retrived email, an new e-mail been added to the outlook. what could possibly causing that problem?

  • Re: Recall an e-mail in the outlook
    Posted: 02-05-2013, 10:57 AM

    Linda,

    I think this is an option with the addin, not sure if you are asked on install but there is a registry key that specifies what will happen when you recover a stub.

    http://documentation.commvault.com/commvault/release_9_0_0/books_online_1/english_us/prod_info/features.htm?var1=http://documentation.commvault.com/commvault/release_9_0_0/books_online_1/english_us/features/registry_keys/registry_keys.htm#RecoveryOptions

    Location  
    Windows HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\
    Unix Not Applicable
    NetWare Not Applicable
    Key Galaxy.Ex2KMBDM.CVEAAddin (Standard)
    Value RecoveryOptions (Standard)
    Value Type (Windows only) DWORD Value
    Valid Range Integer

    Where the integer is a decimal value listed in the table below.

    Default Value The registry key's default value is determined by which Recovery Option is chosen during installation.
    Created in Computer that the Outlook Add-In component is installed on.
    Description This registry key can be modified to change the current settings for the Outlook Add-In recovery options for recovery of data in an archived PST file and from Non-PST stub recalls. Calculate the RecoveryOptions value using the formula described below:
    • Starting with a value of 0, all stubs will be recovered to the original location and will be appended to any existing stubs.
    • Add a value of 1 for all stubs to be recovered to the original location and overwrite any existing stubs.
    • Add a value of 2 for stubs recovered from an archived PST to be appended to the Recovered Items folder.
    • Add a value of 8 for Non-PST stubs to be appended to the Recovered Items folder.
    • Add a value of 16 for any stubs that were archived offline to be overwritten in the restore destination.
      The Recall items to Recovered Items folder for Outlook option in the CommCell Console will take precedence over any setting specified here, and hence will override the registry key value. For more information, see Configuring the Destination for Stub Recalls.
    Additional Information You may find additional information in the following topics:
    Applies To Outlook Add-In, when used in conjunction with the following agent:
    • Exchange Mailbox Archiver
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