I have a problem with one of my customers since a very long time.
I can´t say when it occurred the first time.
The problem is, if Symantec Endpoint Protection is running together with CommVault Archiving Agent, the Windows File System Services stops working. In fact, all Windows Shares are inaccessible, even when using \\localhost\
My biggest issue, that prevents me from putting a case to Symantec is, if I stop the Archiving Service on the File Server, the shares are back and working immediately.
The historic of this issue:
We had this problem with SEP 12.0 and decided to de-install SEP and wait for a newer Release. We tried it with some other versions and finally we are now running SEP 12.1.3 and still the same behaviour.
What I´ve done till now:
To the exclusion list for all Scans
CommVault is currently running with SP 10a on a Windows 2008 R2 Datacenter Edition (fully patched)
I´m also not able to say when the problem occurs. If I restart the Archiving Services everything is fine again, I´m also able to recover files, also from Remote Systems but after a while (sometimes 1 hour, sometimes 1 day), the users can´t work anymore and we need to cycle archiving services.
Perhaps someone else have some experiance with SEP12.