Compliance Search Best Practice

Last post 07-15-2013, 8:54 AM by Donsambucci. 2 replies.
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  • Compliance Search Best Practice
    Posted: 11-02-2012, 3:59 PM

    We are a managed services provider and have recently setup Commvault to archive Exchange 2010 journal data.  Pretty simple configuration, working well, but I have been getting some inconsistent search results and updated documentation on search methods have been hard to find.  Looking to reach out to those using it on a daily basis for their feedback.   My customer sees this as well, as there are multiple ways to search for data and it has been a negative so far.  I am looking for what will provide the most comprehensive set of search results.  

    Below are my findings. 

    Is there a best practice on using either ALIAS or DISPLAY NAME when doing searches? Below are my search results using each type. The customer is aware of this and is a little concerned on what exactly constitutes a full search. Meaning, what gives me the most complete set of results.   Below is when searching on just one name, the same name.  

     

     

    Email Address field

    Display Name    19854 results

    Alias         6020 results

     

    From field

    Display Name     8794 results

    Alias         4420 results

     

    To field

    Display Name    15330 results

    Alias        1177 results

     

  • Re: Compliance Search Best Practice
    Posted: 07-12-2013, 10:54 AM

     

    When performing searches on TO, FROM, CC, or BCC fields, you can either specify the entire mailbox display name/alias name or you can use wildcards to search for partial mailbox display names/alias names.

     

    When performing searches on Email Address, TO, FROM, CC, or BCC fields, you have to specify SMTP address within quotes.

  • Re: Compliance Search Best Practice
    Posted: 07-15-2013, 8:54 AM

    Hi,

    When searching by display name that has a special character such as period or a dash with in the name [john.smith@abc.com]

    You will need to perform a search using only the display name otherwise the search will provide inaccurate results.

    This is due to the inablitly to parse period within the smtp address during the extraction process so in order to achive the correct results the display name is perferred.

     Example:

    SMTP address -  j.smith@abc.com 

    Display Name -  John smith

     

    Saerching multiple SMTP addresses or Display names please use quotes around the item

    Example

    "jsmith@abc.com"; "bsmith@abc.com"

    or

    "John smith"; "bob smith"

     

    You can also use query builder

    Below are some examples of query structure when using Query builder.

    ("forwarded by Jeff") AND (uc) AND ("our defense against") AND (rclst:"jeff.dasovich@abc.com")

    ("forwarded by Jeff") OR (uc) AND ("our defense against") AND (rclst:"jeff.dasovich@abc.com" OR rclst:"steven.kean@abc.com")

    Please note:

    Using editors such as Outlook or Word can transpose characters such as double quotes. We suggest using notepad.

     

    Thank you

    Donato

     

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