When searching by display name that has a special character such as period or a dash with in the name [email@example.com]
You will need to perform a search using only the display name otherwise the search will provide inaccurate results.
This is due to the inablitly to parse period within the smtp address during the extraction process so in order to achive the correct results the display name is perferred.
SMTP address - firstname.lastname@example.org
Display Name - John smith
Saerching multiple SMTP addresses or Display names please use quotes around the item
"John smith"; "bob smith"
You can also use query builder
Below are some examples of query structure when using Query builder.
("forwarded by Jeff") AND (uc) AND ("our defense against") AND (rclst:"email@example.com")
("forwarded by Jeff") OR (uc) AND ("our defense against") AND (rclst:"firstname.lastname@example.org" OR rclst:"email@example.com")
Using editors such as Outlook or Word can transpose characters such as double quotes. We suggest using notepad.