Recover all protected mail

Last post 05-13-2014, 4:36 PM by Remala. 8 replies.
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  • Recover all protected mail
    Posted: 05-05-2014, 4:34 AM

    I need to recover everything that's been archived out of an Exchange mailbox, regardless of date or anything.

    I found this document http://documentation.commvault.com/hds/release_8_0_0/books_online_1/english_us/features/recover_dm/exchange_how_to.htm

    which seems to give instructions for exactly what I want to do, but this is for V8, our installation is V10, and the menu options referenced do not exist.

    Can anyone point me to a document that explains this for V10?

    (Or just tell me how to do it in V10!)

    Thanks in advance.

  • Re: Recover all protected mail
    Posted: 05-05-2014, 1:27 PM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010
  • Re: Recover all protected mail
    Posted: 05-06-2014, 4:38 AM

    I think so; it looks as if I need to use the command-line utility, which seems a bit of a step back cf. the GUI method in V8.

    However I will try a few things with these utilities and see if they accomplish what I need.

    Thanks for your help!

  • Re: Recover all protected mail
    Posted: 05-09-2014, 5:27 AM

    Tried the cvrecallmailbox.exe

    The parameters are not quite as listed in that article, but the help tells you what to do.

    However, I always get this error:

    "Total number of stubs selecterd for recall: 0, total size: 0Did not find restore manager object"

    Searches on this error return no results.

    The CVRecallMailbox log and the CVRecallMailbox_Failure log both contain the same message as their last lines, but no errors before that to indicate what the problem is.

    Can anyone offer a solution?

  • Re: Recover all protected mail
    Posted: 05-09-2014, 3:46 PM

    Hi Andrew,

     

    Can you please create the registry key "cvrecallmailbox_debuglevel" and set a value 9 under

    HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\Instance001\EventManager\

    also run this in reporting mode.

    and share the full log files cvrecallmailbox.log?

    we will correct the parameters in documentation.

    Thanks,
    Srinivas

  • Re: Recover all protected mail
    Posted: 05-12-2014, 3:15 AM

    Set debug level as requested, re-ran the command, log file attached.

     

    Andrew

    Attachment: CvRecallMailBox.txt
  • Re: Recover all protected mail
    Posted: 05-12-2014, 5:04 PM

    Andrew,

    For a test can you pick the particular folder which has stubs and try cvrecall mailbox for that specific folder?

    Example: user1@email.com,inbox\folder1

     

    this time no need to run on reporting mode (if you are OK to recall all the items in particular folder)

     

    and share the same log files.

    Thanks,
    Srinivas.

     

  • Re: Recover all protected mail
    Posted: 05-13-2014, 5:18 AM

    Hello,

    I tried again, using a folder which I know contains archive stubs (I'm testing on my own mailbox).

    The result was the same.

    Log file is attached.

    Andrew

    Attachment: CvRecallMailBox.txt
  • Re: Recover all protected mail
    Posted: 05-13-2014, 4:36 PM

    Thanks Andrew,

     

    From the logs provided I don't see any errors, can you please contact the support so we can take it from there.

     

    Thanks,
    Srinivas

     

     

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