Upgrade to 8.0 installer issue

Last post 09-24-2010, 3:45 PM by Vincenzo_Basolino. 3 replies.
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  • Upgrade to 8.0 installer issue
    Posted: 09-24-2010, 12:02 PM

    I am trying to upgrade a Exchange CCR physical server from 7.0 to 8.0.  It thinks that 7.0 installer is still running.

    Is there a regedit entry that I can update to tell it is complete?





    Attachment: installer.doc
  • Re: Upgrade to 8.0 installer issue
    Posted: 09-24-2010, 12:31 PM

    Check and see if a process is running called qinstaller.exe.

    CommVault Messaging Support
  • Re: Upgrade to 8.0 installer issue
    Posted: 09-24-2010, 12:38 PM

    no there is not

  • Re: Upgrade to 8.0 installer issue
    Posted: 09-24-2010, 3:45 PM

    A prior install attempt with the galaxy installer left some entries in the registry. 

    Look for a "GalaxyInstaller" under HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems or HKEY_LOCAL_MACHINE\SOFTWARE and rename it.  Then start the 8.0 install again

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