Error on CommServe

Last post 09-29-2010, 4:12 PM by SuziF. 6 replies.
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  • Error on CommServe
    Posted: 09-29-2010, 2:37 PM

    Just upgraded to 8.0 SP5 and getting the following message when I log onto the CommServe server:

    Faulting application scheduledReport.exe, version, faulting module msvcr90.dll, version 9.0.21022.8, fault address 0x00058d7a.


    Is there anyway to correct this issue?


  • Re: Error on CommServe
    Posted: 09-29-2010, 3:09 PM

    Good afternoon,


    Does this occur every time you log into the GUI?  Is there a report running when this occurs?


  • Re: Error on CommServe
    Posted: 09-29-2010, 3:27 PM

    I noticed it last night from home because I logon to the server when I am home.  There were 3 or 4 of the messages.  I went into the Event Viewer/Application and saw that there were quite a few of these messages. 

    Faulting application GxPlatformReport.exe, version, faulting module GalaxySetupCommon.dll, version, fault address 0x0000201b.


    Since I run the client on my laptop I don't see this message.  It is only on the server.  It does have a time associated with it.  Not sure but I can check the Reports folder and see.

  • Re: Error on CommServe
    Posted: 09-29-2010, 3:38 PM

    I have seen that second process crash when automatic upgrades are performed through the GUI.  I know you mentioned SP5 was recently upgraded.  Was the CommServe recently rebooted?


  • Re: Error on CommServe
    Posted: 09-29-2010, 3:50 PM

    no.  Is a re-boot required after you apply a ServicPack?

  • Re: Error on CommServe
    Posted: 09-29-2010, 3:56 PM

    It is not required but I would give that a try to see if that clears up the errors you are receiving.

  • Re: Error on CommServe
    Posted: 09-29-2010, 4:12 PM

    OK will have to schedule a re-boot.  Need to put a request in.  Thanks for your quick responses. 

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