License file error

Last post 10-05-2010, 2:59 PM by Toddah. 4 replies.
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  • License file error
    Posted: 10-05-2010, 1:10 PM

    I was just emailed my updated .xml license file by our reseller. I detached the file and placed it on a network share and pointed the license manager at the xml file and hit apply.

    I got back an error 
    CommLicenseManager:clsactivator failed. Failed to open the license file [\\myserverlocation\CVL_000XXXX_rep.xml] for reading. an invalid license file has been detected.

    Can I get another copy without going through the rep again?

    Also in my profile it always lists my Comserve as ver 7.0 and I changed it to 8.0 but it defaults back to 7. could that cause me to be issued the wrong license file if my profile thinks I am running 7 and not 8?

  • Re: License file error
    Posted: 10-05-2010, 1:13 PM

    Hello Toddah,

    Can you try applying the license locally from the CommServe not using a network path?



  • Re: License file error
    Posted: 10-05-2010, 2:33 PM

    OK tried that, and now the error is: I have a version 7 license I am trying to apply to version 8

  • Re: License file error
    Posted: 10-05-2010, 2:55 PM


    Well that would cause a problem then Laughing

    I have updated your profile version from 7 --> 8 in our system and contacted the licensing team to resend the key as v8. You will receive a new license key today and it should apply without issue.


  • Re: License file error
    Posted: 10-05-2010, 2:59 PM

    Thank you for the assistance!!

    I saw my license version had been updated.



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