What causes failed files/folders in Commcell?

Last post 12-22-2014, 11:51 AM by jairam s. 2 replies.
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  • What causes failed files/folders in Commcell?
    Posted: 12-09-2014, 8:50 AM


    Trying to learn more about the backup process and from my research I see that if Commcell doesn't backup files/folders on one day, it comes back and backs them up the next day.

    My question is why are their failed files and folders?





  • Re: What causes failed files/folders in Commcell?
    Posted: 12-09-2014, 3:01 PM

    There could be several reasons.  I would recommend checking out the troubleshooting documentation link below.  


    You can also check the backup history of a subclient or Client & that will tell you if you had failed files and you can find out exactly why those files failed to backup.  If you wish to view the backup history for all the sub clients simply expand to the iDA level (i.e. File System). Right click on the sub client then click on 'View > Backup History > OK'. -Now you can right click on any job and then click on 'View Failed Items' if the job had any failed items



  • Re: What causes failed files/folders in Commcell?
    Posted: 12-22-2014, 11:51 AM

    While the Backup job is in running state, if an user is working on a particular file (open file) this file may not be backed up and this would be listed as failed file. Also there might be a case when after scan phase the files may not be available for backup then they would also be listed in the failed files list.

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