Is this for Simapana 9 or 10?
Also could you advise of the following
1. Are you are content indexing Exchange Journal client or Mailbox?
2. Does this user have an exchange Mailbox configured on the client?
1. Exchange Journal
2. Yes, mailbox configured on Outlook client for user.
Just to clarifty you currently have an Exchange Mailbox IDA installed for the exchange server where the compliance archvier IDA is and that user's mailbox is discovered?
Thank you for confirming. Cloud you provide the QSDK.log file which can be found in the log files directory where Commvault was installed?
Program Files\CommVault\Simpana\Log Files
Also is the exchange server part of a DAG cluster?