Running Snaptest han have an error for 3PAR array

Last post 07-02-2015, 1:08 PM by ogonzalez. 2 replies.
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  • Running Snaptest han have an error for 3PAR array
    Posted: 06-24-2015, 11:56 AM

    Hi!

    ´

    I´m running a snaptest, but i have an error in this test, the CIM Serivice is Enable.

     

    Part of logs:

     

    2620  ce8   06/23 17:40:50 102203 VdsUtil::IsInitialized() - VDS:IsServiceReady(): [0x0]
    2620  ce8   06/23 17:40:50 102203 VdsUtil::IsInitialized() - VDS:IsServiceReady(): [0x0]
    2620  ce8   06/23 17:40:50 102203 CVSnapOSUtilWin:-DetermineDeviceFromMountPoint() - Determining device for mount point [T:\]
    2620  ce8   06/23 17:40:53 102850 CVSnapOSUtilWin:-DetermineDeviceFromMountPoint() - Refresh:[S_OK]
    2620  ce8   06/23 17:40:53 102850 CvVds::GetVolume() - Searching for volume [T:\], type [1], SearchFlags [0x00000001]
    2620  ce8   06/23 17:40:53 102850 CvVds::GetVolume() - Found volume match for vol [T:\].
    2620  ce8   06/23 17:40:53 102850 CVSnapOSUtilWin:-DetermineDeviceFromMountPoint() - sVolumeGUID=[\\?\Volume{e8ba2c5f-7f86-42a6-abb7-24fed9b4522a}]
    2620  ce8   06/23 17:40:53 102850 CvVds::GetPartitionNumberForAVolumeGUID() - Found volume match for GUID [\\?\Volume{e8ba2c5f-7f86-42a6-abb7-24fed9b4522a}].
    2620  ce8   06/23 17:40:53 102850 CVSnapOSUtilWin:-DetermineDeviceFromMountPoint() - Partition number for volume [\\?\Volume{e8ba2c5f-7f86-42a6-abb7-24fed9b4522a}] is [1], Disk is NOT Dynamic
    2620  ce8   06/23 17:40:53 102850 CVSnapOSUtil::discoverVolumeDetails() - added device '\\.\PhysicalDrive8'
    2620  ce8   06/23 17:40:53 102850 CVMASnapHandler::initialize() - Request for CVMASnapHandler::prepareVolumeSnaps - JId [102850] CCId [102850].
    2620  ce8   06/23 17:40:53 102850 CVMASnapHandler::isSnapEngineVirtualized() - Found Original Engine ID [0], Original Control Host ID [0]
    2620  ce8   06/23 17:40:53 102850 CVMASnapHandler::isSnapEngineVirtualized() - Engine ID [25] is not virtualized
    2620  ce8   06/23 17:40:53 102850 CVSOSnapInfo::getArrayConfigValueInt Failed to get Array Config [SMCONFIG_NAME_ENABLE_PARALLEL_SNAP_OPERATIONS]
    2620  ce8   06/23 17:40:53 102850 3PAR-cvso_prepareDevices() -  found Array Config 3PAR Diabled PARALLEL Snap operation - 0
    2620  ce8   06/23 17:40:53 102850 3PAR-cvso_prepareDevices() - Starting to prepare snapshot/clone.[]
    2620  ce8   06/23 17:40:53 102850 3PAR-getDevArrayInfo() - [\\.\PhysicalDrive8] Page 0x83 [lun wwn - lun wwn : [60002AC000000000000001FA00002B17] ] [is 16Byte WWN - yes]
    2620  ce8   06/23 17:40:53 102850 CVMMSnapAPI::getControlHostInfo() - Retrieved Array Info successfully.
    2620  ce8   06/23 17:40:53 102850 CVMMSnapAPI::getControlHostInfo() - Retrieved Array Info successfully.
    2620  ce8   06/23 17:40:53 102850 CVSOSnapInfo::setArrayInfo Successfully retrieved array info for ID [2FF70002AC002B17].
    2620  ce8   06/23 17:40:53 102850 3PAR-initArrayParams() -  found Arrya-config SMIS server port - 5988
    2620  ce8   06/23 17:40:54 102850 CvCimConnection::GetInstances: Client Timed out Exception TPD_StorageVolumeProvider::enumerateInstances - Operation failed: Internal error.
    2620  ce8   06/23 17:40:54 102850 CvCimConnection::GetInstances: ..\SMISSnapUtil\CvCimConnection.cpp:174 Caught unknown Exception
    2620  ce8   06/23 17:40:54 102850 SMIS::GetVolObjPathByUUID: ..\SMISSnapUtil\CimUtil.cpp: 205: Caught CIMException: CIM_ERR_FAILED: TPD_StorageVolumeProvider::enumerateInstances - Operation failed: Internal error.
    2620  ce8   06/23 17:40:54 102850 Snapshot::PrepareSnap: Can not find source volume 60002AC000000000000001FA00002B17
    2620  ce8   06/23 17:40:54 102850 3PAR-cvso_prepareDevices() -  Prepare snapshot failed for the source device \\.\PhysicalDrive8
    2620  ce8   06/23 17:40:54 102850  Prepare snapshot failed for the source device \\.\PhysicalDrive8
    2620  ce8   06/23 17:40:54 102850 3PAR-cvso_prepareDevices() -  Snap/clone operation completed
    2620  ce8   06/23 17:40:54 102850 3PAR-cvso_prepareDevices() - Prepare snapshot/clone completed
    2620  ce8   06/23 17:40:54 102850 CVMASnapHandler::prepareDevices() - Failed to prepare devices. Err [60500:Error occurred in Snap Engine Error[0xEC02EC54:{CVSnapEngine.cpp[CVSnapEngine::prepareDevices(462)]} + {CVSnapEngine.cpp[CVSnapEngine::prepareDevices(455)]/MM.60500}]].
    2620  ce8   06/23 17:40:54 102850 CVMASnapHandler::prepareVolumeSnaps() - Request for prepareVolumeSnaps Failed. Status [60500].
    2620  ce8   06/23 17:40:54 102850 CreateSnap() - Unable to prepare volumes for snap

    I missing something this set?

  • Re: Running Snaptest han have an error for 3PAR array
    Posted: 06-28-2015, 10:08 PM
    • rjo is not online. Last active: 11-14-2016, 3:52 AM rjo
    • Top 500 Contributor
    • Joined on 04-14-2015
    • Australia
    • Novice
    • Points 44

    Hi,


    Can your MA/VSA proxy see the hardware array?  You might need to zone them in if you are using FC, and then map the host to a created LUN, so the proxy can see the array.  Other settings specific to 3PAR can be found on 

    http://documentation.commvault.com/commvault/v10/article?p=features/snap_backup/3par/configuration.htm

     

    Hope that helps.


    RJo
  • Re: Running Snaptest han have an error for 3PAR array
    Posted: 07-02-2015, 1:08 PM

    Thanks for your comments, the problem was the port SMIS was closed on firewall.

     

    Best regards

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