Installation of VSA fails with license error

Last post 07-02-2015, 11:55 AM by Ali. 8 replies.
Sort Posts: Previous Next
  • Installation of VSA fails with license error
    Posted: 07-02-2015, 11:22 AM

    Hi,

    I have Simpana 10 Express edition software. I installed it on a VM running W2K12R2 with evaluation license. Then I am trying to add Virtual server agent (VMware) on this Simpana server but I get following error and installation fails. Why cannot it get evaluation license?

     

    3992  164   07/02 10:24:46 ### Checking of VSA can be installed.
    3992 164 07/02 10:24:46 ### Checking if install of packageID [713] is allowed
    3992 164 07/02 10:24:46 ### Checking for license [143], apptype [106] availability
    3992 164 07/02 10:24:47 ### This license [Virtual Server] is not available at this time.
    3992 164 07/02 10:24:47 ### Licensing check failed with error [67109161], [This license [Virtual Server] is not available at this time.]
    3992 164 07/02 10:24:47 ### Phase [PreInstall Phase]is [FAILED]
    3992 164 07/02 10:24:47 ### Transaction rolled back
    3992 164 07/02 10:24:47 ### Error level [2] :: Error Code [67109484] :: Error/Warning String [This license [Virtual Server] is not available at this time.]
    3992 164 07/02 10:24:47 ### Checks install requirements [FAILED] for client [win2012-02]
    3992 164 07/02 10:24:47 ###
    ----------------------------------------------------------------
    ---------------- R E S U L T S U M M A R Y --------------
    Client Name : win2012-02
    Client Host Name : win2012-02.yyy.local
    Operation Type : CHECK_INSTALL_REQUIREMENT

    Error Code : 67109484
    Error Level : SIM_LEVEL_FAILURE
    Error String : This license [Virtual Server] is not available at this time.
    ---------------------- E N D S U M M A R Y ---------------------
    ----------------------------------------------------------------
  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:25 AM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Greetings,

    Could you share the license summary report w/ details option checked?

  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:35 AM
    License Summary Report

    Report 10(BUILD116) generated on 07/02/2015 11:34:17
    CommCell ID: FFFFFFFF
    CommCell: win2012-02

    -- Report Criteria --
    #Include Capacity Usage: Yes
    #Include Imported Jobs (EDC and other cells): Yes
    #Include Protected Mailbox details: Yes
    #Include Archived Mailbox details: Yes
    #Include Content Indexing Object details: Yes
    #Include Virtual Machine details: Yes
    #Include Monitored Client details: Yes
    #Include Agent License Details: Yes
    #Include Evaluation License Count: Yes
    #Locale:English



    Usage Tracking Summary
    Category Total Used
    Protected Clients 0 1
    Protected Virtual Machines 0 0
    Archived Clients 0 0
    Monitored Clients 0 0
    Advanced Search Nodes 0 0
    Search Mailboxes 0 0
    Disk Library Capacity (TB) 0 0.000
    Dedupe Store Capacity (TB) 0 0.000
    Protected Mailboxes 0 0
    Archived Mailboxes 0 0
    Content Indexed Objects (In Millions) 0 0.000


    License UsageCommCell ID: FFFFFFFF IP Address: 255.255.255.255 OEM ID: CommVault Express Activation Key: 51310869 License Mode: Evaluation Expiration Date: 08/01/2015License Type Permanent Total Permanent Used Evaluation Available Evaluation Used Used By Agent Install Date Expiration Date
    Application Class 1 0 0 25 0 N/A N/A N/A N/A
    Application Class 2 0 0 25 0 N/A N/A N/A N/A
    Application Class 3 0 0 25 0 N/A N/A N/A N/A
    Auxiliary Copy Encryption 0 0 5 0 N/A N/A N/A N/A
    Boot Server on Unix 0 0 0 1 win2012-02 1-Touch Server for Unix 07/02/2015 08/01/2015
    Centerra Mount Path 0 0 10 0 N/A N/A N/A N/A
    Cloud Storage 0 0 10 0 N/A N/A N/A N/A
    Cluster Group 0 0 25 0 N/A N/A N/A N/A
    Content Addressed Storage 0 0 0 1 win2012-02 Content Addressed Storage 07/02/2015 08/01/2015
    ContinuousDataReplicator for MS Windows 0 0 10 0 N/A N/A N/A N/A
    ContinuousDataReplicator for Unix 0 0 10 0 N/A N/A N/A N/A
    Data Encryption 0 0 0 1 win2012-02 Data Encryption 07/02/2015 08/01/2015
    Disk Library Space (TB) 0 0 25 0 N/A N/A N/A N/A
    GridStore 0 0 0 1 win2012-02 Grid Store 07/02/2015 08/01/2015
    Laptop and Desktop 0 0 25 0 N/A N/A N/A N/A
    MediaAgent 0 0 9 1 win2012-02 MediaAgent Management 07/02/2015 08/01/2015
    MediaAgent Direct to Disk Option (DDO) 0 0 10 0 N/A N/A N/A N/A
    NAS Client 0 0 25 0 N/A N/A N/A N/A
    Server File System 0 0 24 1 win2012-02 Windows File System 07/02/2015 08/01/2015
    Snap Protect Enabler 0 0 25 0 N/A N/A N/A N/A
    SRM for File System 0 0 25 0 N/A N/A N/A N/A
    System Recovery Server on Windows 0 0 0 1 win2012-02 1-Touch Server for Windows 07/02/2015 08/01/2015
    VaultTracker Enterprise 0 0 0 1 win2012-02 Vault Tracker Enterprise 07/02/2015 08/01/2015
    Virtual Machines 0 0 25 0 N/A N/A N/A N/A



    Notes:
  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:42 AM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Thanks, though you have a Capacity based license model, you don't have the "Virtual Server" license type, for which yo'ull need to reach the account team to add this additional feature on to your license.

     

    Typically you should recieve from them a refreshed license key which you can apply, then the additional values would be ingested, and you can resume the install to pickup where it left off.

  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:43 AM

    are you installing the pkg with eval license or do you have license for vsa.

  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:45 AM

    But I am not using any license key at this time. It is just evaluation license. Is it something built in installation software which limits this? BTW, thanks for your quick responses.

  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:47 AM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Oh right, good point Smile

    Correct, you won't always get all the license types, so again you could reach out to the account team to see what options you may have.

  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:51 AM

    Thanks Ali. Let me see what I can get from account team.

  • Re: Installation of VSA fails with license error
    Posted: 07-02-2015, 11:55 AM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    NP, let us know how you make out.

The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ("Commvault") and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Any and all third party links, statements, comments, or feedback posted to, or otherwise provided by this forum, thread or post are not affiliated with, nor endorsed by, Commvault.
Commvault, Commvault and logo, the “CV” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, SnapProtect, ROMS, and CommValue, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
Close
Copyright © 2019 Commvault | All Rights Reserved. | Legal | Privacy Policy