Intellisnap Backup Copy Fails on Exchange DAG 2013

Last post 08-04-2016, 1:26 PM by tcottrell. 1 replies.
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  • Intellisnap Backup Copy Fails on Exchange DAG 2013
    Posted: 05-10-2016, 3:18 AM

    Hello,

    we use Intellisnap for Exchange 2013 machines. There are six exchange node. We have Netapp storage . we could take succesfully snapshot but during Backup copy it fails as the following. we face with this error on Exchange Dag. we tried it on a standalone Exchange it is working fine.

     

    Error Code: [19:1327]

    Description: Attempt start error: [Unable to execute command [ifind.exe] on remote machine [SB-DAG-2013]. Please ensure that the latest service pack is installed on the remote machine. If the problem persists contact your software provider. ]
    Source: GTCMVLTSRV, Process: JobManager

    I have checked the following links. All of them about network and connectivity error. But THere isnt any problem with the network, we can take succesfully backup everyday. All Service Packs Same and SP13 with hotfixes

     

    http://kb.commvault.com/article/DD0015

    https://ma.commvault.com/KB/Details/11345

    https://ma.commvault.com/KB/Details/11505

     

  • Re: Intellisnap Backup Copy Fails on Exchange DAG 2013
    Posted: 08-04-2016, 1:26 PM

    Please configure a proxy on the properties of the subclient in the intellisnap section.  The ifind process is trying to launch on sb-dag-2013 which is the actual DAG name and not a physical client. Either specify one of the DAG nodes or a seperate proxy which would have the same requirements as outlined here:

    http://documentation.commvault.com/commvault/v11/article?p=products/exchange_database/t_exdb_snap_client_enabling.htm

    • When you use a proxy configuration, you must install the Exchange Management tools on the proxy. Make sure that the version of the Exchange Management tools is the same version as the Exchange Server.
    • When you perform an Integrity Check on DAG subclients, you must use a proxy. You can use one of the following as the proxy:
      • DAG member server
      • A separate computer that has connectivity to the Exchange server, and that can mount the snapshots
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