Sophos and Simpana

Last post 05-17-2016, 7:19 PM by Ali. 2 replies.
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  • Sophos and Simpana
    Posted: 05-09-2016, 3:33 PM

     We have all the proper AV exculsions and registry edits in our clients using OnePass.  Question:  What happens when a user clicks on a stub file in a file server share while the Commserve is offline getting hardware updates?


     I suspect that the request for the file restore gets cashed waiting for the Commserve to come back and from what we see Sophos is getting involved even thought the file really has not been restored yet.



  • Re: Sophos and Simpana
    Posted: 05-16-2016, 9:57 AM
    • Aplynx is not online. Last active: 04-01-2020, 9:30 AM Liam
    • Top 10 Contributor
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    It make 5 attempts to recall, but if the CommServe is down I would not expect the job to complete and should error out. 

  • Re: Sophos and Simpana
    Posted: 05-17-2016, 7:19 PM
    • Ali is not online. Last active: 07-03-2019, 12:32 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Hi Mike, don't think exclusions would matter at that point.  Did the recall fail?

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