Backup fail to any virtual machine

Last post 06-08-2016, 9:24 AM by fhsouzza. 7 replies.
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  • Backup fail to any virtual machine
    Posted: 06-05-2016, 10:14 AM

    Hi guys,

     

    I'm having some headache to backup my cluster hyper-v environment. Every time I try to backup any virtual machine, the job fails with the error:

     

    Error Code: [32:392]
    Description: Unable to get array information. Please make sure array information has been entered in the DB using Array Management. : [Unable to get array information. Please make sure array information has been entered in the DB using array management]
    Source: xxxx , Process: VssHWProvider

     

    I was make some digging and I found it on vsbkp.log:

     

    CHyperVVSSInfo::PrepareVMShadow() - Identified [1] shadows to create for [1] VMs
    2092  22b4  06/05 10:46:30 35803 CVSSClientBase::Init() - Cluster State=[19] Ret=[0]
    2092  22b4  06/05 10:46:33 35803 CsVssAsync::WaitUntilDone() - Async status returned final code = 0x0004230a, Description = VSS_S_ASYNC_FINISHED.
    2092  22b4  06/05 10:46:33 35803 CsVssBackupComponents::GatherWriterMetadata() - Writer Metadata gathered
    2092  22b4  06/05 10:46:33 35803 CsVssBackupComponents::GatherWriterMetadata() - Gathered all writer metadata
    2092  22b4  06/05 10:46:41 35803 CVSSClientBase::DebugPrintMetadata() - Global Metadata Info
    2092  22b4  06/05 10:46:41 35803 CVSSClientBase::SetBackupType() - Set backup type to [1].
    2092  22b4  06/05 10:46:41 35803 CVSSClientBase::Init() - Cluster State=[19] Ret=[0]
    2092  22b4  06/05 10:46:41 35803 CVSSClientShadow::SetShadowContext() - Shadow context cannot be reset at this time.
    2092  22b4  06/05 10:46:41 35803 CsVssBackupComponents::SetBackupState() - Committing backup state: SelectComponents: [1], BootableSystemState: [0], BackupType: [1 - VSS_BT_FULL], PartialFileSuppport: [0]
    2092  22b4  06/05 10:46:41 35803 CVSSClientShadow::SubmitMetadataSelection() - Adding writer comp [Microsoft Hyper-V VSS Writer ->  117A6281-6E9D-46E1-B835-CEC2B1BA47F9].
    2092  22b4  06/05 10:46:41 35803 CsSnapRequestor::AddComponentToVolumeList() - Added [117A6281-6E9D-46E1-B835-CEC2B1BA47F9] to BCD
    2092  22b4  06/05 10:46:41 35803 CsVolumeList::Add() - Added [C:\ClusterStorage\Volume5\] to volume list
    2092  22b4  06/05 10:46:41 35803 CsSnapRequestor::IsWriterIDInSnappedWriterList() - No writers engaged in this shadow.
    2092  22b4  06/05 10:46:41 35803 CsSnapRequestor::AddComponent() - Adding writer [Microsoft Hyper-V VSS Writer, 66841cd4-6ded-4f4b-8f17-fd23f8ddc3de] to included writer list.
    2092  22b4  06/05 10:46:41 35803 CsSynchronization::MutexSyncWait() - Mutex signaled complete after [5] seconds.
    2092  22b4  06/05 10:46:41 35803 CsVssBackupComponents::SetBackupState() - Committing backup state: SelectComponents: [1], BootableSystemState: [0], BackupType: [1 - VSS_BT_FULL], PartialFileSuppport: [0]
    2092  22b4  06/05 10:46:41 35803 CsSnapRequestor::Initialize() - Will gather the writer metadata
    2092  22b4  06/05 10:46:41 35803 CsSnapRequestor::Initialize() - Shadow Provider=68e1af3a-03cf-402e-a2f3-a595b4e7ac72
    2092  22b4  06/05 10:46:41 35803 CsSnapRequestor::StartSnapshotSet() - Created shadow set 4313abc9-4c21-45df-8121-047ae80ee6ea
    2092  22b4  06/05 10:46:41 35803 CsSnapshotProviderFactory::GetSnapshotProviderAuto() - Instantiating snapshot provider class type [3]
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::AddVolumesToSnapshotSet() - Successfully added volume [C:\ClusterStorage\Volume5\] to shadow set.
    2092  22b4  06/05 10:46:43 35803 CsVssAsync::WaitUntilDone() - Async status returned final code = 0x0004230a, Description = VSS_S_ASYNC_FINISHED.
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - Gathering writer status After PrepareForBackup...
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - 12 writers responded
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Task Scheduler Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'VSS Metadata Store Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Performance Counters Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Cluster Shared Volume VSS Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'System Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Shadow Copy Optimization Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'ASR Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Microsoft Hyper-V VSS Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Registry Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'Cluster Database'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'WMI Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::GatherWriterStatus() - STABLE status for writer 'COM+ REGDB Writer'. code S_OK
    2092  22b4  06/05 10:46:43 35803 CsSnapRequestor::CreateFolderMetadata() - Not attempting to create folder metadata
    2092  22b4  06/05 10:46:50 35803 CsVssAsync::WaitUntilDone() - Async QueryStatus failed - Code = 0x80042306, Description = Unknown status.
    2092  22b4  06/05 10:46:50 35803 Entering [CVSSClientShadow::AbortShadow]
    2092  22b4  06/05 10:46:56 35803 CsSnapRequestor::BackupComplete() - Deleted snapshot set
    2092  22b4  06/05 10:46:56 35803 CsSnapRequestor::BackupComplete() - Aborting backup!
    2092  22b4  06/05 10:46:56 35803 CsVssBackupComponents::FreeWriterMetadata() - Free'd all writer metadata
    2092  22b4  06/05 10:46:56 35803 CHyperVVSSInfo::CreateVSSShadowLocally() - Error finalizing shadow for the backup. hr=[0x80042306]
    2092  22b4  06/05 10:46:56 35803 CHyperVVSSInfo::GetVMInfoErrFromVSS() - VSS Reported Error : VM_ERR_VSS_E_PROVIDER_VETO (The provider was unable to perform the request at this time. The job will go to pending state and will be retried.)
    2092  22b4  06/05 10:46:56 35803 CVMInfo::ExecutePrePostSnapOperation() - Running PostSnap task request
    2092  22b4  06/05 10:46:56 35803 CVSnapClientAPI::runPrePostSnapTask() - Running Post-Snap Tasks.
    2092  22b4  06/05 10:46:56 35803 CVSnapClientAPI::runPrePostSnapTask() - Params: SubClientId [2346] PrePostSnap [2] SnapStatus [0] BackupLevel [1].
    2092  22b4  06/05 10:46:56 35803 CVSnapClientAPI::runPrePostSnapTask() - Cmd[] Cmd Suffix[]
    2092  22b4  06/05 10:46:56 35803 CVSnapHandlerAPI::shouldSnapCmdBeRunOnProxy() - Snap PrePost Option - [0]
    2092  22b4  06/05 10:46:56 35803 CVSnapHandlerAPI::getDetailsForSubclientId() - Empty Command Found.
    2092  22b4  06/05 10:46:56 35803 CVSnapClientAPI::runPrePostSnapTask() - Done Running Pre-Post Snap Tasks. Return Code - [0]
    2092  22b4  06/05 10:46:56 35803 CVSnapClientAPI::getVolumeSnaps() - Request for getVolumeSnaps - JId [35803] CCId [0].
    2092  22b4  06/05 10:46:58 35803 CVMMSnapAPI::getVolumeSnaps() - No data returned for request
    2092  22b4  06/05 10:46:58 35803 CVSnapClientAPI::getVolumeSnaps () - Failed to get Volume Snaps. Err [60320:Failed to retrieve data.]. VolSnapInfo Status-[-1] Err [60320:No data returned for request].
    2092  22b4  06/05 10:46:58 35803 CVSnapClientAPI::setJPR() - Setting JPR Job Id [35803] Err [60320] EvErr [1040189890] ErrStr [No data returned for request]
    2092  22b4  06/05 10:46:58 35803 CVSnapClientAPI::setJPR() - JPR Set - Error [60320, No data returned for request] Custom Error []
    2092  22b4  06/05 10:46:58 35803 CVSnapClientAPI::getVolumeSnaps() - Request for getVolumeSnaps Failed. Status [-1].
    2092  22b4  06/05 10:46:58 35803 CHyperVInfo2::RefreshVolSnapInfo() - Failed to get updated snapshot info for JID [0]
    2092  22b4  06/05 10:46:58 35803 CHyperVInfo2::CreateVMShadow() - Failed to refresh snapshot details from Database.
    2092  22b4  06/05 10:46:58 35803 CheckVMInfoError() - VM [Mito (Aplicação Dev)] The provider was unable to perform the request at this time. The job will go to pending state and will be retried.
    2092  22b4  06/05 10:46:58 35803 CHyperVInfo2::CreateAndConnectHyperVSDK() - Connecting to local Hyper-V Host
    2092  22b4  06/05 10:47:00 35803 UICONNECTION Start IndexingService on mediaAgent[xxxxx UICONNECTION UIConnection::initialize successful
    2092  22b4  06/05 10:47:01 35803 IDXCONNECT Update Index has connected successfully
    2092  22b4  06/05 10:47:01 35803 vsIndexClient::InitIndexingConnection() - Opened indexing connection to [xxxx]
    2092  22b4  06/05 10:47:01 35803 IDXCONNECT sendFileInfo: no afile id
    2092  22b4  06/05 10:47:01 35803 vsIndexClient::SendFileHeader() - IndexingConnection::sendFileInfo Failed, -1
    2092  22b4  06/05 10:47:01 35803 VSBkpWorker::HandleVMComplete() - Error while backing up VM [Mito (Aplicação Dev)], skipping the VM for this attempt
    2092  22b4  06/05 10:47:01 35803 JM Client  CVJobClient::processXmlReq(), got response.
    2092  22b4  06/05 10:47:01 35803 VSBkpSnapController::CommitAppSize() - Snap application size is not set for this job
    2092  22b4  06/05 10:47:01 35803 VSBkpSnapController::UploadBackupMetadataFiles() - Uploading file C:\Program Files\CommVault\Simpana\iDataAgent\JobResults\CV_JobResults\iDataAgent\VirtualServerAgent\2\2346\SNAP\SNAP\backup_35803.xml to coordinator
    2092  844   06/05 10:47:01 35803 VSBkpController::OnMsgReceived() - Message [VirtualServer_VMAgentQuit] received from Server
    2092  844   06/05 10:47:01 35803 VSBkpController::OnMsgVMAgentQuit() - Received Quit message from coordinator
    2092  22b4  06/05 10:47:01 35803 VSBkpWorker::WorkerThread() - Worker [0] exiting
    2092  215c  06/05 10:47:02 35803 VSBkpController::StopAllWorkers() - All workers have stopped
    2092  215c  06/05 10:47:02 35803 VSBkpController::StopAllWorkers() - Finished stopping all workers
    2092  215c  06/05 10:47:02 35803 VSBkpController::ControllerThread() - All [1] VMs have been processed
    2092  215c  06/05 10:47:02 35803 VSBkpController::CloseAndReturnStreams() - Returning 1 streams
    2092  215c  06/05 10:47:02 35803 VSBkpController::CloseAndReturnStreams() - Closing 1 streams
    2092  215c  06/05 10:47:02 35803 VSBkpSnapController::CloseStream() - Closing stream [1].
    2092  215c  06/05 10:47:02 35803 UICONNECTION UI_DEBUG UIConnection destructor: still connected
    2092  215c  06/05 10:47:02 35803 vsIndexClient::Close() - Closed indexing connection to [xxxx]
    2092  844   06/05 10:47:02 35803 VSBkpController::OnAgentStopped() - Controller is stopping
    2092  844   06/05 10:47:02 35803 VSBkpController::StopAllWorkers() - All workers have stopped
    2092  844   06/05 10:47:02 35803 VSBkpController::StopAllWorkers() - Finished stopping all workers
    2092  844   06/05 10:47:02 35803 VSBkpController::StopAllWorkers() - All workers have stopped
    2092  844   06/05 10:47:02 35803 VSBkpController::StopAllWorkers() - Finished stopping all workers
    2092  844   06/05 10:47:02 ##### ID [GetNextVM], Total Time [0.000001] Sec(s)
    2092  226c  06/05 10:47:02 35803 CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\CommVault\Simpana\Base\JobControl\2.092]
    2092  844   06/05 10:47:02 35803 = VSBkp has exited [BACKUP PHASE]
    2092  844   06/05 10:47:02 35803 ================================================================

     

    I tried so many solutions, such as, reboot the server, checked if other backup utility was installed, registered COM+ dlls again.

    During the backup, when it fails, the vss "Microsoft Hyper-V VSS Writer" goes to Failed [7] state. Just restarting vmms service fix it.

    I really don't know what else to do. I have a 3par storage and I'm trying to use intellisnap option. I already installed 3 par VSS providers and I set it on hyper-v hosts with "VSS Provider" attribute. I also added the "nUseVSSSoftwareProvider" key on registry to virtual server agent and I applied this kb either: https://support.microsoft.com/en-us/kb/2828270.

    Intellisnap config seems to be fine, since I tested it on other hyper-v server and It worked without problems.

    Can anyone help me?

    Thanks.

    Best Regards,

    Fred.

     

     

  • Re: Backup fail to any virtual machine
    Posted: 06-06-2016, 3:49 PM

    Hi Fred

     

    can you share your CVMA logs form VSA proxy\Media Agent machine? there must be something in that log file which will give us more idea on what is the connection issue your seeing to Array.

     

    -Anand

  • Re: Backup fail to any virtual machine
    Posted: 06-06-2016, 4:15 PM

    Hey Anand,

     

    Thanks for the reply. O checked CVMA log and I got an old error working with 3par storages.

     

    3PAR-initArrayParams() -  Unable to set the login credentials for SMIS provider

     

    I know this error, the user should be local from 3par. I'l let my client know about this and I reply with the results.

     

    Thank you!

     

    Best regards,

    Fred

  • Re: Backup fail to any virtual machine
    Posted: 06-07-2016, 9:31 AM

    Anand,

     

    Unfortunately the problem was not solved just inserting a 3par local user on simpana. 

     

    CVMA log:

     

    4964  1b14  06/07 10:07:48 #####  SERVICE  [  ]  Received CVMA_VOL_SNAP_OPERATION_REQ
    4964 1aa8 06/07 10:07:48 35929 CVMASnapHandler::initialize() - Request for CVMASnapHandler::prepareVolumeSnaps - JId [35929] CCId [0].
    4964 1aa8 06/07 10:07:48 35929 CVMASnapHandler::isSnapEngineVirtualized() - Found Original Engine ID [0], Original Control Host ID [0]
    4964 1aa8 06/07 10:07:48 35929 CVMASnapHandler::isSnapEngineVirtualized() - Engine ID [25] is not virtualized
    4964 1aa8 06/07 10:07:48 35929 CVSOSnapInfo::getArrayConfigValueInt Failed to get Array Config [SMCONFIG_NAME_ENABLE_PARALLEL_SNAP_OPERATIONS]
    4964 1aa8 06/07 10:07:48 ##### 3PAR-cvso_prepareDevices() - found Array Config 3PAR Diabled PARALLEL Snap operation - 0
    4964 1aa8 06/07 10:07:48 ##### 3PAR-cvso_prepareDevices() - Starting to prepare snapshot/clone.[]
    4964 1aa8 06/07 10:07:48 ##### 3PAR-getDevArrayInfo() - [\\.\PhysicalDrive5] Page 0x83 [lun wwn - lun wwn : [600508B4000B624D0000700002AB0000] ] [is 16Byte WWN - yes]
    4964 1aa8 06/07 10:07:48 ##### CVMMSnapAPI::getControlHostInfo() - Failed to get Control Host Info request with validFlags [512].
    4964 1aa8 06/07 10:07:48 ##### CVMMSnapAPI::getControlHostInfo() - Failed to retrieve Array Info
    4964 1aa8 06/07 10:07:48 ##### CVMMSnapAPI::getControlHostInfoByArrayId() - Unable to get control host information for arrayId [2FF700008BAB0000].
    4964 1aa8 06/07 10:07:48 35929 CVSOSnapInfo::setArrayInfo Unable to get array info for array with ID [2FF700008BAB0000]
    4964 1aa8 06/07 10:07:48 35929 ERROR:60418:Unable to get array information. Please make sure array information has been entered in the DB using array management
    4964 1aa8 06/07 10:07:48 ##### 3PAR-initArrayParams() - Unable to set the login credentials for SMIS provider
    4964 1aa8 06/07 10:07:48 35929 3PAR-cvso_prepareDevices: Fialed to initialize the Array parammeters
    4964 1aa8 06/07 10:07:48 ##### 3PAR-getDevArrayInfo() - [\\.\PhysicalDrive4] Page 0x83 [lun wwn - lun wwn : [600508B4000B624D00006000094F0000] ] [is 16Byte WWN - yes]
    4964 1aa8 06/07 10:07:49 ##### CVMMSnapAPI::getControlHostInfo() - Failed to get Control Host Info request with validFlags [512].
    4964 1aa8 06/07 10:07:49 ##### CVMMSnapAPI::getControlHostInfo() - Failed to retrieve Array Info
    4964 1aa8 06/07 10:07:49 ##### CVMMSnapAPI::getControlHostInfoByArrayId() - Unable to get control host information for arrayId [2FF700008B4F0000].
    4964 1aa8 06/07 10:07:49 35929 CVSOSnapInfo::setArrayInfo Unable to get array info for array with ID [2FF700008B4F0000]
    4964 1aa8 06/07 10:07:49 35929 ERROR:60418:Unable to get array information. Please make sure array information has been entered in the DB using array management
    4964 1aa8 06/07 10:07:49 ##### 3PAR-initArrayParams() - Unable to set the login credentials for SMIS provider
    4964 1aa8 06/07 10:07:49 35929 3PAR-cvso_prepareDevices: Fialed to initialize the Array parammeters
    4964 1aa8 06/07 10:07:49 ##### 3PAR-cvso_prepareDevices() - Snap/clone operation completed
    4964 1aa8 06/07 10:07:49 ##### 3PAR-cvso_prepareDevices() - Prepare snapshot/clone completed
    4964 1aa8 06/07 10:07:49 35929 CVMASnapHandler::prepareDevices() - Failed to prepare devices. Err [60500:Error occurred in Snap Engine Error[0xEC02EC54:{CVSnapEngine.cpp[CVSnapEngine::prepareDevices(462)]} + {CVSnapEngine.cpp[CVSnapEngine::prepareDevices(455)]/MM.60500}]].
    4964 1aa8 06/07 10:07:49 35929 CVMASnapHandler::prepareVolumeSnaps() - Request for prepareVolumeSnaps Failed. Status [60500].
    4964 1aa8 06/07 10:07:49 35929 WORKER [199178/0/0 ] Failed to prepare Volume for Snaps. Err [60418:Unable to get array information. Please make sure array information has been entered in the DB using array management].
    4964 1aa8 06/07 10:07:49 35929 WORKER [199178/0/0 ] ProcessVolSnapPrepare from completed
    4964 1b14 06/07 10:07:50 ##### SERVICE [ ] Received CVMA_VOL_SNAP_OPERATION_REQ
    4964 1aa8 06/07 10:07:50 35929 CVMASnapHandler::initialize() - Request for CVMASnapHandler::deleteVolumeSnaps - JId [35929] CCId [0].
    4964 1aa8 06/07 10:07:50 35929 CVMMSnapAPI::updateVolumeSnaps() - Completed the updateVolumeSnaps operation.
    4964 1aa8 06/07 10:07:50 ##### 3PAR-cvso_deleteSnaps() - Going to delete [2] sanp / clone device{s]
    4964 1aa8 06/07 10:07:50 35929 Nothing to delete as unique identifier is empty.
    4964 1aa8 06/07 10:07:50 35929 Nothing to delete as unique identifier is empty.
    4964 1aa8 06/07 10:07:50 ##### 3PAR-cvso_deleteSnaps() - delete snaps operation Completed
    4964 1aa8 06/07 10:07:51 35929 CVMMSnapAPI::updateVolumeSnaps() - Completed the updateVolumeSnaps operation.
     
     
    As you can see, there is a lot of errors. I even tried to use 3PAR_SNAP_NO_PARALLEL flag, but didn't work either.
    I really don't know what to do.
     
    Thank a lot.
     
    Best regards,
    Fred
  • Re: Backup fail to any virtual machine
    Posted: 06-07-2016, 12:27 PM

    Can you check this? if you still see the issue please escalate this to support.

     

     

    Need to check is this migrated lun or not ?

     

    looks like they Calculated the array name correctly for lun : 600508B4000B624D0000700002AB0000

     

    array name : 2FF700008BAB0000

     

     

    4964  1aa8  06/07 10:07:48 ##### 3PAR-getDevArrayInfo() - [\\.\PhysicalDrive5] Page 0x83 [lun wwn - lun wwn : [600508B4000B624D0000700002AB0000] ] [is 16Byte WWN - yes]
    4964  1aa8  06/07 10:07:48 ##### CVMMSnapAPI::getControlHostInfo() - Failed to get Control Host Info request with validFlags [512].
    4964  1aa8  06/07 10:07:48 ##### CVMMSnapAPI::getControlHostInfo() - Failed to retrieve Array Info
    4964  1aa8  06/07 10:07:48 ##### CVMMSnapAPI::getControlHostInfoByArrayId() - Unable to get control host information for arrayId [2FF700008BAB0000].
    4964  1aa8  06/07 10:07:48 35929 CVSOSnapInfo::setArrayInfo Unable to get array info for array with ID [
    2FF700008BAB0000]
    4964  1aa8  06/07 10:07:48 35929 ERROR:60418:Unable to get array information. Please make sure array information has been entered in the DB

     

     

    http://documentation.commvault.com/commvault/v11/article?p=features/snap_backup/configuration/on_cs/t_snap_hp3par_calculate.htm

     

    1. 1.      From the HP 3PAR Management console, get the WWN identifier.

    If you have an 8-byte WWN, use the formula

    2FF7000 + WWN.substr(4,3) + 00 + WWN.substr(12,4)

    If you have a 16-byte WWN, use the formula

    2FF7000 + WWN.substr(4,3) + WWN.substr(26,6)

    where WWN.substr(4,3) is the next 3 digits after the fourth digit of the WWN identifier

    where WWN.substr(12,4) is the next 4 digits after the twelfth digit of the WWN identifier

    where WWN.substr(4,3) is the next 3 digits after the fourth digit of the WWN identifier

    where WWN.substr(26,6) is the next 6 digits after the twenty sixth digit of the WWN identifier

    Eaxmples:

    WWN = 50002AC0012B0B95

    2FF7000 + 2AC + 00 + 0B95

    The array name is 2FF70002AC000B95.

    WWN = 60002AC5000000000000052200000B95

    2FF7000 + 2AC + 000B95

    The array name is 2FF70002AC000B95.

  • Re: Backup fail to any virtual machine
    Posted: 06-07-2016, 1:15 PM

    Ananda,

     

    Thanks for replying again. Unfortunately we work for the government in Brazil and we are renewing the contract with Commvault, it will take a while. So I can't open any ticket for now.

    About the problem, yes, we did the right calculations on this. I'll ask my client to present another lun to test, perhabs with another storage's manufacture. Also I'm installing a new hyper-v to submite the tests again.

     

    Best regards,

    Fred

  • Re: Backup fail to any virtual machine
    Posted: 06-07-2016, 2:06 PM

    Sure Fred. let me know how it goes.

  • Re: Backup fail to any virtual machine
    Posted: 06-08-2016, 9:24 AM

    Ananda,

    The problem it's resolved. I check with my client and the CSV's were migrated from EVA to 3PAR. We created a new CSV and moved some machines to there. The backup os these machines were successfully.

    I really appreciate your help. Thank you!

    Best regards,

    Fred

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