Domino archiver - double click, no recall

Last post 08-16-2016, 12:26 PM by pba72. 2 replies.
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  • Domino archiver - double click, no recall
    Posted: 07-27-2016, 4:59 PM

    Hi there,

    It's a strange thing - running version 10 SP14, Domino Archiver agent on Lotus notes 9.0 server. Backup job creates stub in lotus notes database on stubbing rules, mails have "stub mark icon".  Normally a "recovery" job should be initiated when double-clicking a stub to recall an archived email. In this case - nothing happens - no recovery job is initiated (an no errors are displayed) - so the files won't be recalled. After double click in Lotus notes client or on LN web interface (Traveller) a message body is blank or there is attachment.txt file with no content /when archived mail had attachment/. I can browse and recover data with comcell interface, there is OK.

    Do you have any idea?

    Thanks a lot

    Pavel

  • Re: Domino archiver - double click, no recall
    Posted: 08-02-2016, 11:23 AM

    Do you have multiple Domino servers configured that the Notes Databases can fail over to?  Do all of the servers have the Domino Mailbox Archiver agent loaded?  

    Two things I would need to look further into this:

    1) Notes.ini from the Domino server(s).  Specifically want to see what is listed in the extmgr section

    2) A log file is generated in the domino data directory - CVLnDMHook.log. Could you reply and attach a copy of that log file?

  • Re: Domino archiver - double click, no recall
    Posted: 08-16-2016, 12:26 PM

    solved, after install domino agent archiver is needed restart client

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