Compliance Search restore via WebServer not working

Last post 02-21-2017, 2:16 AM by PatrickE_TIMAG. 0 replies.
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  • Compliance Search restore via WebServer not working
    Posted: 02-21-2017, 2:16 AM

    Hi everyone,

    I hope I will keep it straight and simple. I have a customer who is experiancing problems with his Compliance Search restore but only if he uses the WebServer to perform the restore. Restore from CommServe itself is working without any problem.


    Here is some background information:

    - Upgrade from version 10 to 11 has been performed in January.

    - A view days ago the customer performed a move mount path to a different MediaAgent since the capacity for the Datastore was reached on the WebServer.


    Now the job controller is telling the following error: [The required Outlook version is not installed to perform the current operation.].


    What I can see on the QSDK.log is:

    4584  1464  02/13 11:59:37 ###### CVRestoreFiles::rcvPositiveAck() - CCvNetwork::ReceiveXDRMessage() returned error [0x80070306:{CCvNetwork::ReceiveXDRMessage(4890)} + {CCvNetwork::CheckIfDataAvailable(4957)/** RemoteHost:xxxxxcvws.kxxxxxx.local RemoteClient:xxxxxcvws RemoteProcess:DM2ExMBRestore.exe RemoteProcessId:4812 RemoteThreadId:6044 RemoteService: RemotePort:Type=Socket. IPv4 port=0, IPv6 port=0} + {CCvNetwork::CheckDataWaiting(5616)} + {CSessionConnectionSocket::CheckDataWaiting(711)/W32.774.(One or more errors occurred while processing the request.)-Ioctl returned zero waiting bytes; Connection has been lost}]
    4584  1464  02/13 11:59:37 400484 SearchRestoreJob:PowerRestoreThread() - Cannot restore file - <archive file [648193], offset [62471495]>
    4584  1464  02/13 11:59:37 ###### CVRestoreFiles::finalize() - waitForCompletion failed, ret 2
    4584  1464  02/13 11:59:37 400484 SearchRestoreJob:PowerRestoreThread() - cvrestoreFiles finalize failed error:[2]
    4584  ed4   02/13 11:59:37 400484 SearchRestoreJob::Run()() - All Threads in the thread pool exited after restore
    4584  ed4   02/13 11:59:37 400484 SearchRestoreJob::Run()() - Looks like one of the thread encoutered errors
    4584  ed4   02/13 11:59:37 ###### SearchRestoreJob::Run()() - Restore of not a single AppType succeeded; Failing the restore...
    4584  ed4   02/13 11:59:37 ###### Sending FAILED complete message to JM, 400484


    I attached the job log


    Is this now corresponding to the move mount path the customer performed or to the upgrade? Is somebody aware of this issue and has some idea of how to solve this?


    Thanks for your help,




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