only quick look with outlook addin client mailarchiv

Last post 03-02-2017, 12:28 PM by tcottrell. 1 replies.
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  • only quick look with outlook addin client mailarchiv
    Posted: 03-02-2017, 2:35 AM

    Hello,

    one of our customer has a problem with his addin client (mailarchiv). We have installed the addin client on his machine. It isn't possible to recall a stub mail. He only has the option quick look. When he use a terminal server with the addin client --> it works!

     

    Thanks for your help!

    Andre 

  • Re: only quick look with outlook addin client mailarchiv
    Posted: 03-02-2017, 12:28 PM

    What version of the Outlook addin is being loaded? The v10 and above Outlook addin automatically suppresses the quick look and presents alternative recall options so it sounds like the addin is not being enabled on the client.  Could you check in Outlook to verify the CVArchiverAddin is listed as loaded and active on the user's outlook?

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