Spectra library and "picker is not empty" errors

Last post 03-17-2017, 9:02 AM by Commvault Admin. 0 replies.
Sort Posts: Previous Next
  • Spectra library and "picker is not empty" errors
    Posted: 03-17-2017, 9:02 AM

    We're using CV11 SP7 with a Spectra T50e which has twin partitions with one partition being assigned to Commvault.

    When performing mounts/unmounts we often get an error:

    Failed to mount media with barcode [LTO004L], side [A_19], into drive [IBM ULTRIUM-HH6_2], in library [Spectra T50e] on MediaAgent [media01]. SCSI Operation: Move Media From Slot To Drive. Reason: The library reported that the picker is not empty. SCSI Error - ASC[0x80], ASCQ[0x01] Advice: If this error is persistent, check if there are any visible hardware errors reported by the device or Operating System logs. Please contact your hardware vendor.

    Commvault support are saying it's 100% the tape library sending that sense code, Spectra are working the issue but in the meantime I thought I'd ask here to see if anyone has experienced anything similar and if so what the resolution was?

    The picker was not full at the time of the errors.

The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ("Commvault") and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Any and all third party links, statements, comments, or feedback posted to, or otherwise provided by this forum, thread or post are not affiliated with, nor endorsed by, Commvault.
Commvault, Commvault and logo, the “CV” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, SnapProtect, ROMS, and CommValue, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
Copyright © 2018 Commvault | All Rights Reserved. | Legal | Privacy Policy