error while recall from archived mail from Outlook

Last post 04-17-2017, 1:18 PM by tcottrell. 1 replies.
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  • error while recall from archived mail from Outlook
    Posted: 04-11-2017, 10:43 AM


    I am using Commvault v11SP7 and Exchange 2013. I could do archive succesfully and I can see the stubs on the mails. BUt I am unable to recall the archived mail from outlook. Internet explorer is being  opened and it fail after a while as "Connection to the server failed.Please try again after sometimes or contact your administrator" I have updated outlook from Microsft

    When I check recall service ,İt is running fine.I can do test from client properties-> ADvanced tab- >web Server URLs. I can login to the webserver via webconsole.

    I'm also using laptop/desktop backup here. webserver is running fine.

    Can anyone help me ? Thanks


  • Re: error while recall from archived mail from Outlook
    Posted: 04-17-2017, 1:18 PM

    Are you using the Outlook addin, or clicking the quick look button?  Is the quick look URL that was configured at the time these emails were stubbed possibly pointed improperly?  The quick look URL should look something like:

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