Commvault archiving plugin for outlook 2013 doesn't work on Windows Server 2012 R2

Last post 09-11-2017, 2:49 AM by FvanEijk. 2 replies.
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  • Commvault archiving plugin for outlook 2013 doesn't work on Windows Server 2012 R2
    Posted: 09-08-2017, 3:37 AM

    Dear all,

     

    I've got a costumer who has deployed Windows 2012 R2 servers.

    But his Commvault archiving plugin (OutlookAddin.exe Version 10.0.15286) doesn't work anymore.

    It isn't in his list of Apps in Windows or Outlook.

     

    Please help!!


  • Re: Commvault archiving plugin for outlook 2013 doesn't work on Windows Server 2012 R2
    Posted: 09-08-2017, 2:27 PM

    Why would they deploy the Outlook addin on the servers?  Is this on Citrix ?  Are they sure the Outlook version (x86/64) matches the Outlook addin version installed?  Need a bit more details I think here.  Is it installed but does not enable automatically possibly?

  • Re: Commvault archiving plugin for outlook 2013 doesn't work on Windows Server 2012 R2
    Posted: 09-11-2017, 2:49 AM

    Yes this is on Citrix;

    The outlook version matches the Outlook addin.

     

    But it's all fixed now, it was an older version.

    They installed the newest and now it's working.

     

    Thanks anyway

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