Trying to delete media agent manually. Server no Longer exists

Last post 10-12-2017, 10:48 AM by vpru. 4 replies.
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  • Trying to delete media agent manually. Server no Longer exists
    Posted: 09-27-2017, 2:03 AM

    Hello,

     

    Recieve the error "Failed to Release License. (Failed to hard delete client") When trying to delete the media agent manually in the commcell console. Any idea of whats happened here?

    The logs show;

    3856  2124  09/27 15:45:35 ### Update client for pmgrap01 with id Music [8]succeeded.
    3856  2124  09/27 15:45:35 ### Populating activity control
    3856  2124  09/27 15:45:35 ### Failed to hard delete client [PMGRSS].Please check CommServe log files for more information.
    3856  2124  09/27 15:45:35 ### Could not remove client [PMGRSS]. client::remove() failed with error [INFO: [The DELETE statement conflicted with the REFERENCE constraint "PatchInfo_clientId_FK". The conflict occurred in database "CommServ", table "dbo.PatchInfo", column 'clientId'.] [RecNum:1, Object:APP_Client, State:23000, NativeErr:547, RowNum:1, Severity:16, LineNum:1, Spid:-1]INFO: [The statement has been terminated.] [RecNum:2, LineNum:1, Spid:-1]].
    3856  2124  09/27 15:45:35 ### Client De-configuration failed.
    3856  2124  09/27 15:45:35 ### Transaction rolled back
    3856  2124  09/27 15:45:35 ### Error level [2] :: Error Code [67109620] :: Error/Warning String [Failed to hard delete client [PMGRSS].Please check CommServe log files for more information.]
    3856  2124  09/27 15:45:35 ### MA Uninstall [FAILED] for client [pmgrap01]
    3856  2124  09/27 15:45:35 ###
          ----------------------------------------------------------------
          ---------------- R E S U L T  S U M M A R Y --------------
          Client Name          :     pmgrap01                
          Client Host Name     :     PMGRSS    
          Operation Type       :     DECONFIG_MA             

          Error Code           :     67109620
          Error Level          :     SIM_LEVEL_FAILURE
          Error String         :     Failed to hard delete client [pmgrap01].Please check CommServe log files for more information.                                                                                                                                                                                                                                                                                                                 
          ---------------------- E N D  S U M M A R Y ---------------------
          ----------------------------------------------------------------

  • Re: Trying to delete media agent manually. Server no Longer exists
    Posted: 09-27-2017, 11:53 AM

    Hi,

    is the MA still listed as valid Path in an existing Storage Policy Copy ?

    if so, you have to remove him first
    also Disk / Tape Libraries associated to the MA might prohibit the deletion.

  • Re: Trying to delete media agent manually. Server no Longer exists
    Posted: 09-27-2017, 8:57 PM
    Hi Mate,

    Yes the Storage policies have been deleted. The only thing left is the media agent which refuses to go.
  • Re: Trying to delete media agent manually. Server no Longer exists
    Posted: 10-05-2017, 11:43 AM
    • Ali is not online. Last active: 10-18-2017, 3:34 PM Ali
    • Top 10 Contributor
    • Joined on 08-05-2010

    Hi Seb, which log is this, what about EvMgrS.log?

  • Re: Trying to delete media agent manually. Server no Longer exists
    Posted: 10-12-2017, 10:48 AM

    Are commvault licenses released before you attempt for delete operation

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