I'm on commvault 8. I just submitted this to support but I thought I'd see what the community things.
I have two redhat x86 linux glibc 2.3 clients that all of a sudden don't work.
the only recent change is that the media agents were updated to service pack 5.
Backups for these two clients go into a pending state "waiting for services to start"
They were successfully backed up until 12/16 when an attempt to update them to sp5 was made.
Now, even after uninstalling and reinstalling the clients with sp4 media, backups won't start. It says it can't reach the client, but I've verified connectivity between client/media agents/commcell on port 8400.
Normally if one were to connect to port 8400 using a telnet client, hitting enter a few times would make the connection drop. These two clients don't drop the connection.
What more is there to try if reinstalling doesn't work? Nothing changed on the networks, and they're on two different non firewalled subnets.