Scan phase fails in share backup.

Last post 05-31-2018, 7:53 AM by vpru. 1 replies.
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  • Scan phase fails in share backup.
    Posted: 01-12-2018, 4:47 AM


    We are triying to backup some cifs shares but it fails in scan phase with error:

    "The semaphore timeout period has expired"

    "FindFirstFileW failed"


    Client is a Windows Server 2016 standard.

    We try to use optimized scan and recursive scan with same result.

    Commserver , Media Server and Client are version V11 SP8+.

    At client level, i can browse this failed shares, copy it... without problem. Client was restarted short time ago.



  • Re: Scan phase fails in share backup.
    Posted: 05-31-2018, 7:53 AM



    May be you can create small subclients to find out during which file scan you are facing issues.


    or you can go to last collecttot* file and see what file it has last scanned.

    Also please check if you are seeing any errors in eventvwr of server

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