Forums » Software Trials » Virtual Server Protection » Re: Cannot resstore file and folders

Cannot resstore file and folders

Last post 01-31-2018, 3:05 PM by GregorD. 5 replies.
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  • Cannot resstore file and folders
    Posted: 01-25-2018, 11:39 AM
    I have vmware 6.00u and cv11sp9. I want to restore file and folders. Vm which i want to restore have vmdk and rdm disk raw devices. I use intelisnapp with option to buy aw device map. I create full backup of vsa subclient with this server. When i want to restore i see the vm is mounting register invcenter.but i cannot select the disk I only can choice the machine but get error unrecognized error 74. I also test with selected options backup independed disk I try also manually backup advanced granulary backuo But by restore i get the same error 74 Can someone is helping me? Its this not possible?
  • Re: Cannot resstore file and folders
    Posted: 01-25-2018, 12:31 PM

    Hi ,

     

    Can you post the restore log from mediaagent and vixdisklib logs.

     

  • Re: Cannot resstore file and folders
    Posted: 01-25-2018, 2:05 PM

    restore.log i dont find this

    in vixdisklib.logs i have a lot of this

    5876  1270  01/23 11:18:39 741462 VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [na2sapvmstore04_GX_BACKUP_741179_2_1148389] servername/servername_3.vmdk. Error 13 (You do not have access rights to this file) at 4680.
    5876  1270  01/23 11:18:39 741462 VixDiskLib: VixDiskLib_Open: Cannot open disk [na2sapvmstore04_GX_BACKUP_741179_2_1148389] servername/servername1_3.vmdk. Error 13 (You do not have access rights to this file) at 4718.

     

    5876  1270  01/23 11:18:49 741462 2018-01-23T11:18:49.568+01:00 error -[04720] [Originator@6876 sub=Default] Acquiring disk lease for snapshot-506623[na2sapvmstore04_GX_BACKUP_741179_2_1148389] servername/servername1_14.vmdk failed with vmodl.fault.SystemError.
    5876  1270  01/23 11:18:49 741462 2018-01-23T11:18:49.755+01:00 error -[04720] [Originator@6876 sub=Default] Acquiring disk lease for snapshot-506623[na2sapvmstore04_GX_BACKUP_741179_2_1148389] servername/servername1_14.vmdk failed with vmodl.fault.SystemError.
    5876  1270  01/23 11:18:49 741462 2018-01-23T11:18:49.755+01:00 error -[04720] [Originator@6876 sub=Default] Giving up.
    5876  1270  01/23 11:18:49 741462 2018-01-23T11:18:49.755+01:00 error -[04720] [Originator@6876 sub=BlockList] System error.
    5876  1270  01/23 11:18:49 741462 2018-01-23T11:18:49.755+01:00 error -[04720] [Originator@6876 sub=Default] Could not initialize block map.
    5876  1270  01/23 11:18:49 741462 2018-01-23T11:18:49.755+01:00 error -[04720] [Originator@6876 sub=Default] San transport error: Unspecified error.
    5876  1270  01/23 11:18:49 741462 DISKLIB-LINK  : "san://snapshot-506623[na2sapvmstore04_GX_BACKUP_741179_2_1148389] servername/servername1_14.vmdk@192.168.100.10:443?domain\SnapProtect/XXX" : failed to open (Unknown error). 
    5876  1270  01/23 11:18:49 741462 DISKLIB-CHAIN : "san://snapshot-506623[na2sapvmstore04_GX_BACKUP_741179_2_1148389] servername/0servername1_14.vmdk@192.168.100.10:443?domain\SnapProtect/XXX" : failed to open (Unknown error).

  • Re: Cannot resstore file and folders
    Posted: 01-25-2018, 2:11 PM

    i know that only one esx host have or should have access right only the esx proxy. and i know when i make restore folder and file by server which have only vmdk. they have granular option enabled. and by restore i have to choice the esx proxa as host where the disk where be restored. But here i cannot choice it

  • Re: Cannot resstore file and folders
    Posted: 01-31-2018, 9:17 AM

    Hi Gregor,

     

    Can you check if you see any errors in tasks and events for that respective esx host.

    ALso are you specifying SAN transport mode while restoring 

  • Re: Cannot resstore file and folders
    Posted: 01-31-2018, 3:05 PM
    i have san transport mode. support didnt found any error. they see only vddk block or something like that i forget it. they saud to me i should try to copy contet of vddk 6.5 to my 6.0 which i use at the momment. but i didnt have time to try that. im a little bit afraid that i destroy something when i leave this when next backup will start.so i will close the case probably
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