Reports adminconsole

Last post 05-02-2018, 5:39 AM by ignesi. 3 replies.
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  • Reports adminconsole
    Posted: 03-18-2018, 4:06 PM

    Hi,

    I cannot load the dashboards/reports in the adminconsole anymore on the CV webserver. I get the message "Report does not exist or you do not have permissions to view it.", when I click on dashboard on the navigation pane.

    What could be wrong? My CV version is V11 SP10.

    There are also this error messages in the adminConsole.log:

    1 03/18 21:02:25    ERROR PlainHttpHelper:getResponse:202 - Exception in getResponse: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
     1 03/18 21:02:25    ERROR RequestObject:executeForHtml:681 - could not parse following response : null
     1 03/18 21:02:25    ERROR ServerUtil:pingIndexJsp:293 - Ping failed Adminconsole. Please check ServerUtil pingIndexJsp function
    2908 2 03/18 21:03:37 172.20.64.35   ERROR ReportsPlusHandler:getCustomReport:170 - Report Id : 0 not found or error in loading report.
    2908 2 03/18 21:03:37 172.20.64.35   ERROR MainController:processRequest:124 - MainController failed to process target reportBuilder.do. Exception is: {}
    java.lang.RuntimeException: Report Id : 0 not found or error in loading report.
        at commvault.web.reportsplus.ReportsPlusHandler.getCustomReport(ReportsPlusHandler.java:171)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at commvault.web.core.MainController.processRequest(MainController.java:102)
        at commvault.web.core.MainController.doPost(MainController.java:425)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at commvault.web.login.CVContextFilter.doFilter(CVContextFilter.java:133)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at commvault.web.core.RequestSanitizingFilter.doFilter(RequestSanitizingFilter.java:68)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.ocpsoft.rewrite.servlet.RewriteFilter.doFilter(RewriteFilter.java:226)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at commvault.web.core.StatelessCookieFilter.doFilterInternal(StatelessCookieFilter.java:135)
        at commvault.web.core.StatelessCookieFilter.doFilter(StatelessCookieFilter.java:74)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at commvault.web.login.AuthFilter.doFilter(AuthFilter.java:157)
        at sun.reflect.GeneratedMethodAccessor93.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at commvault.web.core.AuthProcessorFilter.doFilter(AuthProcessorFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at commvault.web.filter.CharsetFilter.doFilter(CharsetFilter.java:32)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:124)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:595)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Unknown Source)

  • Re: Reports adminconsole
    Posted: 03-18-2018, 4:51 PM

    Ok, found the problem:

    I added to the web.xml the following code, because I wanted the access the adminconsole via https. I deleted the https code and now the reports are available again. But what I have to do that the reports will also work, if https is activated?

      <!-- Require HTTPS for everything -->
    <security-constraint>
      <web-resource-collection>
        <web-resource-name>HTTPSOnly</web-resource-name>
        <url-pattern>/*</url-pattern>
      </web-resource-collection>
      <!-- auth-constraint goes here if you requre authentication -->
      <user-data-constraint>
        <transport-guarantee>CONFIDENTIAL</transport-guarantee>
      </user-data-constraint>
    </security-constraint>

  • Re: Reports adminconsole
    Posted: 04-15-2018, 1:05 PM

    Hi.

    I sit with a similar problem.

    I also get the error but this happens when accessing the admin console via another webconsole server.

    Not sure if this is related to the same HTTPs issue.

    But just to be sure that the admin console should be fully functional where ever the web console is installed?

    Thanks.

  • Re: Reports adminconsole
    Posted: 05-02-2018, 5:39 AM

    In my scenario it turned out to be a clash between the Tomcat port and the Default Web Site port in IIS.

    Both were set to 80. Change the Default Web Site to the standard 82 and the dashboards started working.

    Cheers.

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