Can not create new Subclient

Last post 04-03-2018, 12:25 PM by ameykarandikar. 6 replies.
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  • Can not create new Subclient
    Posted: 04-02-2018, 7:21 AM


    we use CV11 SP10 an last week i have installed 2 new machines. in CV i would like ti install an new Subclient but i miss the Option in the options of the defaultBackupSet. I can see only "New Advanced subclient" Thanks for help or infos.

    Regards Norbert

  • Re: Can not create new Subclient
    Posted: 04-02-2018, 9:18 AM

    Are you using an account that has the rights to create a new subclient? Is this an additonal subclient? I assume you installed the necessary iDate agent on the new server(s).

    I gather from what I read you cannot see the following option (see attachment).


    Attachment: cv_subclient.jpg
  • Re: Can not create new Subclient
    Posted: 04-03-2018, 5:19 AM

    sorry about my late answer. your right, i missed the option. i have also tested it with a different user (cvadmin) and have the same problem. with longer existing clients there are no problemes. in the sceenshot you can see my options.

    thanks Norbert


  • Re: Can not create new Subclient
    Posted: 04-03-2018, 5:27 AM

    If you have the rights to add subclients for this client and you still do not see the option you might be experiencing a bug which I also had with v11 SP9, this was fixed with SP9-Hotfix-2708. In this case I advise you to install the latest hotfix pack for SP10 or go to SP11.

    Jos Meijer
    Senior Technical Consultant
  • Re: Can not create new Subclient
    Posted: 04-03-2018, 7:51 AM

    Is this  backupset part of a subclient policy?

  • Re: Can not create new Subclient
    Posted: 04-03-2018, 8:25 AM

    no. i have no more ideas.


  • Re: Can not create new Subclient
    Posted: 04-03-2018, 12:25 PM

    Please open a ticket with support.

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