Backup Client installation on a mac

Last post 06-14-2018, 6:14 PM by Wwong. 3 replies.
Sort Posts: Previous Next
  • Backup Client installation on a mac
    Posted: 06-13-2018, 10:11 AM

    Hi,

     

    i have some problems to install the backup client to my apple server.

     

    Server Software Version: Commvault 11 SP11

     

    Mac: 10.10.5

     

    I disabled firewall on both mac and commvault cell. Also I enabled the root user on the mac, but I cannot not push the client to the mac from the administration center.

     

    Here are the log files.

     

    8744  3394  06/13 15:20:45 1427 JOB MANAGER INPUT PARAMETERS

    8744  3394  06/13 15:20:45 1427     Hostname (mangled) : CommvaultServer* *8400

    8744  3394  06/13 15:20:45 1427     DelayedReboot                      : [NO]

    8744  3394  06/13 15:20:45 1427     AutoReboot                            : [NO]

    8744  3394  06/13 15:20:45 1427     Restart                                               : [NO]

    8744  3394  06/13 15:20:45 1427     JobId                                      : 1427

    8744  3394  06/13 15:20:45 1427     TaskId                                    : 298

    8744  3394  06/13 15:20:45 1427     JMToken                                            : 1427:2:1

    8744  3394  06/13 15:20:45 1427     IgnoreRunningJobs    : [YES]

    8744  3394  06/13 15:20:45 1427     Job Type                                : Install Software

    8744  3394  06/13 15:20:46 1427 Init() - Initializing job control [token=1427:2:1,cn= ], serverName [Instance001], ControlFlag [1], Job Id [1427]

    8744  3394  06/13 15:20:47 1427 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\8.744]

    8744  3394  06/13 15:20:47 1427 GetIsUsingNewDownload() - Use New Download key is set to [true]

    8744  3394  06/13 15:20:47 1427 --------------------------------------------------------------

    8744  3394  06/13 15:20:47 1427 ------------- Starting Install Software -------------

    8744  3394  06/13 15:20:47 1427 --------------------------------------------------------------

    8744  3394  06/13 15:20:47 1427 [GetOptionsFromGui]() - Xml request received from GUI <?xml version='1.0' encoding='utf-8' ?><TMMsg_JobOption><adminOpts><clientInstallOption useSSHKey="0" useSSHKeyPassphrase="0" reuseADCredentials="0" installOSType="1" sshPortNumber="" discoveryType="0" useSSHNCPortNumber="0"><installerOption requestType="0" Operationtype="0" CommServeHostName=" " RemoteClient="0"><CommServeInfo/><installFlags skipConfigureMigrationAssistant="0" unixGroup="" unixGroupAccess="7" allowMultipleInstances="0" autoInstallPassiveNodes="0" numberOfStreams="0" skipConfigureLaptopBackupMonitor="0" restoreOnlyAgents="0" install32Base="0" patchStandbyCS="0" unixTempDirectory="" unixOtherAccess="5" advancedOptions="" stopOracleServices="0" autoRebootPassiveNodes="0" singleInterfaceBinding="0" skipClientsOfCS="0" skipConfigureProcessManager="0" ignoreJobsRunning="1" hideApps="0" forceReboot="0" overrideClientInfo="1"><firewallInstall httpProxyConfigurationType="0" proxyClientName="" enableFirewallConfig="0" firewallConnectionType="0" proxyHostName="" portNumber="0"/></installFlags><User userName="domain\user" userId="6"/><clientComposition activateClient="1" packageDeliveryOption="0" overrideSoftwareCache="0"><components><sqlAgent instanceAutoDiscovery="1"/><commonInfo globalFilters="2"><storagePolicyToUse/></commonInfo><exchangeDatabase differentialBackup="0"/><contentIndexingEngine/><fileSystem configureForLaptopBackups="0"><selectedSubclientPolicy/></fileSystem><mediaAgent/><componentInfo postInstallCommand="" _type_="60" installCommand="" unInstallCommand="" osType="Unix" ComponentName="File System Core" consumeLicense="1" ComponentId="1002" clientSidePackage="1"/></components><sharedInstallLocation silServerID="0"/><clientRoles bNetworkProxy="0" bLaptopBackup="0"/><clientInfo><clientProps/><client cvdPort="0"/></clientInfo></clientComposition></installerOption><clientDetails><clientEntity clientName="172.20.5.113" commCellId="0" clientId="163"/></clientDetails><clientAuthForJob password="||#05!MzRmNWM3ZGU3MDU4YzE5N2JhMThhODUxOGViNDNiYmFm" userName="admin"/></clientInstallOption><updateOption invokeLevel="5"/></adminOpts><restoreOptions><virtualServerRstOption isBlockLevelReplication="0"/></restoreOptions></TMMsg_JobOption>

    8744  3394  06/13 15:20:47 1427 Packages selected For Install :File System Core

    8744  3394  06/13 15:20:47 1427 CommServe Cache Location [C:\Program Files\Commvault\ContentStore\SW]

    8744  3394  06/13 15:20:47 1427 GetIsUsingNewDownload() - Use New Download key is set to [true]

    8744  3394  06/13 15:20:47 1427 [SetCSCacheInfo]() - Trying to move to side by side cache.

    8744  3394  06/13 15:20:47 1427 [TransitToNewDownload]() - Staging folder [C:\Program Files\Commvault\ContentStore\SW\CVMedia-Staging\11.0.0\Windows] does not exist, checking regular cache

    8744  3394  06/13 15:20:47 1427 [TransitToNewDownload]() - Regular cache [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\Windows] is also empty, skipping the transition.

    8744  3394  06/13 15:20:47 1427 [getThreadPoolCount] Initializing thread pool size : 5

    8744  3394  06/13 15:20:47 1427 Thread pool monitor interval [300] seconds, Refresh interval [60] seconds

    8744  3394  06/13 15:20:47 1427 [ComputeRequiredRelAndOsList]() - Could not get answer file since install directory is empty for client [172.20.5.113].

    8744  3394  06/13 15:20:47 1427 [ComputeRequiredRelAndOsList]() - Successfully launched thread with Id [1] for [172.20.5.113] to get it's binaryset name.

    8744  3394  06/13 15:20:47 1427 [ComputeRequiredRelAndOsList]() - Waiting for all the clients threads to complete..

    8744  4798  06/13 15:20:47 1427 GetRemoteProcessorType() - SSH port is set to [], key file path is [], use passphrase [false]

    8744  4798  06/13 15:20:48 1427 GetRemoteProcessorType() - Unable to login to remote machine [172.20.5.113] with error [FATAL ERROR: Network error: Connection refused

     

    ], please check the remote machine host name and login details.

    8744  4798  06/13 15:20:48 1427 [GetClientOSType]() - Failed to compute the binary set name of client [172.20.5.113].

    8744  3394  06/13 15:20:48 1427 ::GetServicePackInstalledOnClient() - Could not find sCUName in registry

    8744  3394  06/13 15:20:48 1427 [CheckAndDownloadRequiredMedia]() - Download is not required.

    8744  3394  06/13 15:20:48 1427 [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Windows\WinPackages.xml

    8744  3394  06/13 15:20:48 1427 [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Windows\WinPackages.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Windows\WinPackages.xml] isBinaryXML [NO]

    8744  3394  06/13 15:20:48 1427 [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Windows\BinaryInfo.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Windows\] isBinaryXML [YES]

    8744  3394  06/13 15:20:49 1427 [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\Base\pkg.xml

    8744  3394  06/13 15:20:49 1427 [getXMLDetails]() - File [C:\Program Files\Commvault\ContentStore\Base\pkg.xml] is not present.

    8744  3394  06/13 15:20:49 1427 [ReadPackageDetails] Get XML details returns [false], osId [-1] and file path [C:\Program Files\Commvault\ContentStore\Base\pkg.xml], isWindows [false]

    8744  3394  06/13 15:20:49 1427 [ReadPackageDetails]() - Failed to read Unix Package Details.Exiting...

    8744  3394  06/13 15:20:49 1427 [InitGlobals]() - Failed to read the package details

    8744  3394  06/13 15:20:49 1427 [InitGlobals]() - Continuing to attempt the clients for which media is available.

    8744  3394  06/13 15:20:49 1427 Only remote cache's having status as invalid will be tried for sync.

    8744  3394  06/13 15:20:49 1427 [SyncUAForJob]() - Remote cache list is empty for the syncup.

    8744  3394  06/13 15:20:49 1427 Number of clients in job: [1]

    8744  3394  06/13 15:20:49 1427 Created lock file [C:\Program Files\Commvault\ContentStore\Deployment\SwCacheLocks\ \ReadLocks\P8744_J1427.lock]

    8744  3394  06/13 15:20:49 1427 Rights for user domain\user(6) are OK

    8744  3394  06/13 15:20:49 1427 Use updated binary set id [1] for client id [163]

    8744  3394  06/13 15:20:49 1427 SimInstalledPackages does not contain any entries for clientId [163]

    8744  3394  06/13 15:20:49 1427 Client does not have any physical package.Client should be treated as new.

    8744  3394  06/13 15:20:49 1427 [GetClientInfo]() - Getting associated (phy/vir) clients and their package list for client [163]

    8744  3394  06/13 15:20:49 1427

    8744  3394  06/13 15:20:49 1427  ******      Client = [172.20.5.113], ClientId = [163], Release = [11.0.0], UpdateAgentClientId = [2]    

    8744  3394  06/13 15:20:49 1427 Binary set id [1], SimOS id [20], [updateOsId : Windows]

    8744  3394  06/13 15:20:49 1427 [SetIsAgentlessClient]() - This is a pre-configured client [163], No physical packages present.

    8744  3394  06/13 15:20:49 1427 [CheckIfInstallRequired]() - It is a pre install. New client will be installed..

    8744  3394  06/13 15:20:49 1427 It seems Client is locally uninstalled. Reading client's display name and network hostname from app_client table and ignoring name set in XML blob from GUI

    8744  3394  06/13 15:20:49 1427

    8744  3394  06/13 15:20:49 1427  ******      New Client = [172.20.5.113], ClientId = [163], Release = [11.0.0], UpdateAgentClientId = [2]    

    8744  3394  06/13 15:20:49 1427 Client [172.20.5.113] cache source : CommServe

    8744  3394  06/13 15:20:49 1427 No package or update requires reboot as per info on CS, client can reboot (if required) during actual installation

    8744  3394  06/13 15:20:49 1427 [InstallBasePackageOnUnixClient]() - Answer file is [C:\Program Files\Commvault\ContentStore\Deployment\Install\172.20.5.113.base.xml].

    8744  3394  06/13 15:20:49 1427 Sending request to software cache [CommvaultServer] to perform base package install on remote client 172.20.5.113

    8744  3394  06/13 15:20:49 1427 [fnCSUpdateDBJMStatusNew]() - Client status [ QINSTALL_UPLOAD_IN_PROGRESS] set successfully in JMQinetixUpdateStatus Table  for client [ 163] [ 172.20.5.113 ]

    8744  3394  06/13 15:20:49 1427 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = CommvaultServer* *8400

    8744  3394  06/13 15:20:49 1427 [CCVPatchesUpdateDBServer::processXMLMessage] Requested Operation on Client succeeded

    8744  3394  06/13 15:20:49 1427 Successfully sent base package install request to client to software cache [CommvaultServer]

    8744  3394  06/13 15:20:49 1427 Successfully initiated base package install request for client [172.20.5.113]

    8744  3394  06/13 15:20:49 1427

    8744  3394  06/13 15:20:49 1427 ******   Now Check status of all clients   ******

    8744  3394  06/13 15:21:49 1427 Waiting for the remote cache syncup threads to be completed..

    8744  3394  06/13 15:21:49 1427 Clients Failed:

    8744  3394  06/13 15:21:49 1427 Client [163] [172.20.5.113] [QINSTALL_ERROR_LOGON]

    8744  3394  06/13 15:21:49 1427 *******************************************

    8744  3394  06/13 15:21:49 1427 bvSuccess = false, bvFailed = true, bvRestartNeeded = false, bvUnknown = false, bvOperationNotSupported = false, bvSkipped = false, bvPartialSuccess = false m_nvJobRetStatus = 1

    8744  3394  06/13 15:21:49 1427 Job Failed.

    8744  3394  06/13 15:21:49 1427 COMPLETE CALLED (JOB Status::FAIL), Job ID = 1427

    8744  5888  06/13 15:21:49 1427 CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\Commvault\ContentStore\Base\JobControl\8.744]

    8744  3394  06/13 15:21:49 1427 [deleteLockFiles]() - Successfully deleted the lock file C:\Program Files\Commvault\ContentStore\Deployment\SwCacheLocks\ \ReadLocks\P8744_J1427.lock

     

     

    Can I install the client manually by my own on the mac? Where are the files to find?

     

     

    Thanks for your help.

    Daniel

     

  • Re: Backup Client installation on a mac
    Posted: 06-13-2018, 7:07 PM

    Hi Daniel 

    It looks like the user credentials that was provided for the push install is incorrect.

    • 8744  3394  06/13 15:21:49 1427 Client [163] [172.20.5.113] [QINSTALL_ERROR_LOGON]
    • 8744  3394  06/13 15:21:49 1427 *******************************************
    • 8744  3394  06/13 15:21:49 1427 bvSuccess = false, bvFailed = true, bvRestartNeeded = false, bvUnknown = false, bvOperationNotSupported = false, bvSkipped = false, bvPartialSuccess = false m_nvJobRetStatus = 1
    • 8744  3394  06/13 15:21:49 1427 Job Failed.

    At the moment if you want to do a local install on the Server, you can create a custom package on your CommServe (with the Mac Server selected as the Agent). 

    A Installation should be created, you can then load the installation package on the MAC Server, and using CLI to initiate the install

    You can also refer to the following documentation - https://documentation.commvault.com/commvault/v11/article?p=2009.htm

    Hopefully that helps

    Thank you 

    Winston 

  • Re: Backup Client installation on a mac
    Posted: 06-14-2018, 9:35 AM

    hello winston,

     

    thank you for your advice with the login credentials. i managed to install the client local and registered it to commvault server with a new user. the dollar sign at first in a password is not good ;)

    now i see the mac client in the commcell but i cannot backup it because it has no associated storage policy. When I want to change this is get the error “Unable to update subclient because it is already uninstalled”

     When I try to rerun a push install from the commcell I get this error “Detected a conflicting version of software on the machine, skipping this client. Remove all software versions from the client and resubmit the job, or use allow multiple instances to install a new instance of the software.”

     

    16620 5e88  06/14 15:26:35 #### LocalAUJobReqHandler Received Request to SeedUnixClient
    16620 5e88 06/14 15:26:35 1469 [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850840] for JobId [1469], JobType [3],clientName [172.20.5.116], clientId [0]
    16620 5e88 06/14 15:26:36 #### [SendDisConnectReq]() - Sending disconnect request.
    16620 5e88 06/14 15:26:36 1469 [InstallUnixSeed]() - Before installing seed package, need to check if packages [] selected for install are supported on remote client [172.20.5.116]
    16620 5e88 06/14 15:26:36 1469 [InstallUnixSeed] Base package will be installed on client [ 172.20.5.116 ], installDirectory [ ],ans file [C:\Program Files\Commvault\ContentStore\Deployment\Install\172.20.5.116.base.xml].Transferring Base package files to the client..
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] isBinaryXML [NO]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Get XML details returns [true], osId [-1] and file path [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml], isWindows [false]
    16620 5e88 06/14 15:26:46 #### [getBSInfoFromUnixOSName]() - Found BS ID [21] for [darwin9-i386]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] isBinaryXML [NO]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Get XML details returns [true], osId [-1] and file path [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml], isWindows [false]
    16620 5e88 06/14 15:26:46 #### CVPackageCache::getOSNamesUnderBSIDLst() - OsName from UnixPackageXML <dwn-x86>
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] isBinaryXML [NO]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Get XML details returns [true], osId [-1] and file path [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml], isWindows [false]
    16620 5e88 06/14 15:26:46 #### CVPackageCache::getOSNamesUnderBSIDLst() - OsName from UnixPackageXML <dwn-x86>
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] isBinaryXML [NO]
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\dwn-x86\BinaryInfo.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\] isBinaryXML [YES]
    16620 5e88 06/14 15:26:46 #### [computeReducedPackages]() - PkgId [1002] requires pkgIds [ 1003, ]
    16620 5e88 06/14 15:26:46 #### [computeReducedPackages]() - Computing Reduced packages For BinarySet 21 and Final List of PkgIds [1002,1003,]
    16620 5e88 06/14 15:26:46 #### [computeReducedPackages]() - DVD Location [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] isBinaryXML [NO]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Get XML details returns [true], osId [-1] and file path [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml], isWindows [false]
    16620 5e88 06/14 15:26:46 #### CVPackageCache::getOSNamesUnderBSIDLst() - OsName from UnixPackageXML <dwn-x86>
    16620 5e88 06/14 15:26:46 #### [ReadCacheFilesPerRelOS] Modified media path for latest release is [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\] and Loose Updates [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\dwn-x86\LooseUpdates]
    16620 5e88 06/14 15:26:46 #### [ReadPackageDetails] Packages.xml location C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\pkg.xml] isBinaryXML [NO]
    16620 5e88 06/14 15:26:46 #### [getXMLDetails]() - Get XML details from [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\dwn-x86\BinaryInfo.xml] with input: [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\] isBinaryXML [YES]
    16620 5e88 06/14 15:26:46 #### [AddUnixCustomOemFile] custom oem file C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix\OEMInfo.xml is not present
    16620 5e88 06/14 15:26:46 #### [GetLooseUpdateFilesCheckSumList] Applicable loose update files: Total=[404] Unique=[403]
    16620 5e88 06/14 15:26:46 #### [ComputeFileList]() - pkgloc = C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix
    16620 5e88 06/14 15:26:46 #### [ComputeFileList]() - pkgLoc = C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix
    16620 5e88 06/14 15:26:46 #### [computeReducedPackages]() - Successfully computed the reduced packages list
    16620 5e88 06/14 15:27:38 1469 [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850992] for JobId [1469], JobType [3],clientName [172.20.5.116], clientId [0]
    16620 5e88 06/14 15:27:38 1469 [fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client [172.20.5.116]. Installing File System Core package..
    16620 5e88 06/14 15:27:38 #### [SendDisConnectReq]() - Sending disconnect request.
    16620 5e88 06/14 15:27:59 #### [PushInstall]() - Command to install FS core package returned with exit code [1140850894]
    16620 5e88 06/14 15:27:59 1469 [InstallUnixSeed] STDERR[]
    16620 5e88 06/14 15:27:59 1469 [InstallUnixSeed] STDOUT[1][Running remote command [id] ...
    uid=0(root) gid=0(wheel) groups=0(wheel),1(daemon),2(kmem),3(sys),4(tty),5(operator),8(procview),9(procmod),12(everyone),20(staff),29(certusers),61(localaccounts),80(admin),701(com.apple.sharepoint.group.1),705(com.apple.sharepoint.group.5),503(com.apple.local.ard_manage),500(com.apple.local.ard_admin),501(com.apple.local.ard_reports),702(com.apple.sharepoint.group.2),33(_appstore),98(_lpadmin),100(_lpoperator),204(_developer),398(com.apple.access_screensharing),399(com.apple.access_ssh),703(com.apple.sharepoint.group.3),502(com.apple.local.ard_interact),704(com.apple.sharepoint.group.4)
    >>>Step 01 of 06 - identify remote user privilege
    User is root.
    >>>Step 02 of 06 - prepare remote seeding environment
    Unix Install Directory = /opt
    Unix Seed Directory = /opt/seed
    Running remote command [mkdir -m 777 -p /opt/seed] ...
    OEMInfo.xml not found at C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix/../Unix/
    Pushing [detect cvpkgadd silent_install pkg.xml pkg.xml.description version] to [/opt/seed] ...
    Change directory to [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP11_1114128_R463\Unix/../Unix/]...
    Pushing [C:\Program Files\Commvault\ContentStore\Deployment\Install\172.20.5.116.base.xml] to [/opt/seed/seed.ans] ...
    Running remote command [chmod a+x /opt/seed/detect] ...
    >>>Step 03 of 06 - get remote machine's platform id
    Running remote command [/opt/seed/detect -get-platform-id] ...
    |darwin9-i386|
    >>>Step 04 of 06 - check space requirement
    Running remote command [/opt/seed/detect -check-space /opt 196973365] ...
    Avalable space on /opt is 179595768 KB
    Required space on /opt is 192381 KB
    >>>Step 05 of 06 - transfer payload to remote machine
    Payload details:
    dwn-x86: BinaryInfo.xml BinaryInfo.xml.description
    dwn-x86/LooseUpdates:
    dwn-x86/darwin11-i386/BinaryPayLoad: cvfsf11.tar.gz darwin_drv.sh unix_drv.sh.tmpl.gz
    dwn-x86/darwin12-i386/BinaryPayLoad: cvfsf12.tar.gz darwin_drv.sh unix_drv.sh.tmpl.gz
    dwn-x86/darwin13-i386/BinaryPayLoad: cvfsf13.tar.gz darwin_drv.sh unix_drv.sh.tmpl.gz
    dwn-x86/darwin14-i386/BinaryPayLoad: cvfsf14.tar.gz darwin_drv.sh unix_drv.sh.tmpl.gz
    dwn-x86/darwin15-i386/BinaryPayLoad: cvfsf15.tar.gz
    dwn-x86/darwin16-i386/BinaryPayLoad: cvfsf16.tar.gz
    dwn-x86/darwin17-i386/BinaryPayLoad: cvfsf17.tar.gz
    dwn-x86/darwin9-i386/BinaryPayLoad: BackupMonitor.command.gz BackupMonitor.tar.gz CLDBEngine.gz CVIPInfo.gz CVNetChk.gz CVODS.gz CVRetrieveResults.gz ClMgrS.gz Create_Db_Dir.sh CvDLPAppLauncher.gz CvDLPMacApp.tar.gz CvDiagnostics.gz CvExplorerPlugin.tar.gz CvExplorerUpdate.tmpl.gz CvFinderSyncTool.tar.gz CvNetworkTestTool.gz CvPostOps.gz CvPostOpsDistributed.gz CvSyncProxy.gz EdgeMonitorHelper.gz EdgeMonitorMacApp.tar.gz FwConfigLocal.txt.gz GXHSMStub.gz Galaxy.tmpl.gz GalaxyBatchRestore.gz GetInstallFile.gz InstallUpdates.gz Laptop2Taskbaricon.gz LaunchBackupMonitor.tar.gz MacLoginItem.gz ManageFilesAsUser.gz NameChangeTool.gz PassPhraseTool.tmpl.gz PreviewStub.tar.gz ProcessManager.tar.gz RemoveUpdates.gz SIMCallWrapper.gz SetPlatType.gz SetpreImagedNames.gz SnapTestParams.conf.gz TP_FUSE_for_macOS.pkg.gz UpdateDBPatchInfo.gz acxxprog.gz add.gz clBackup.gz clIFRestore.gz clRestore.gz clientAuthen.gz clientjobstatus.gz cmp.gz common_info_funcs.sh.tmpl.gz comp.gz cr2lf.gz crc_extractor.gz curl-ca-bundle.crt.gz cv_check_access.gz cv_vcs_discover.tmpl.gz cv_vcs_fetch_info.gz cv_vcs_notify.raw.gz cv_vcs_sc_update.gz cv_vcs_util.tmpl.gz cvcl_ver.gz cvclusternotify.tmpl.gz cvclusternotifyexe.gz cvd.gz cvfwc_ping.gz cvfwd.gz cvlaunchd.gz cvping.gz cvping4.gz cvping6.gz cvpkgcheck.gz cvpkgchg.gz cvpkgrm.gz cvplink.exe.gz cvprofile.tmpl.gz cvpscp.exe.gz cvrem.gz cvsim.gz cvsync2.ssh.gz cvsync2.tmpl.gz cvzip darwin_drv.sh darwin_install.tmpl.gz decrypt.gz encrypt.gz getCPUCount.gz getEndian.gz getLocalOSInfo.gz getUnixTime.gz get_free_space.gz get_iflist get_iflist4 get_iflist6 get_sys_info.sh.tmpl.gz get_sys_info_AIX.sh.tmpl.gz get_sys_info_Linux.sh.tmpl.gz get_sys_info_SunOS.sh.tmpl.gz grplist.gz hex2dec.gz ifind.gz ifind_scan.gz ip2name.gz ipsvc.gz is_nfs isvmactive.gz jobstatus.gz ksh lib3dfsConfigClient.dylib.gz lib7z.dylib.gz libArMgrDS.dylib.gz libArchiveDiscovery.dylib.gz libCLAFRestore.dylib.gz libCLDBClientApi.dylib.gz libCLDBTableManager.dylib.gz libCLDedupSigQuery.dylib.gz libCTreeWrapper.dylib.gz libCVAppMgr.dylib.gz libCVClientCache.dylib.gz libCVDEdgeSync.dylib.gz libCVDLPHelper.dylib.gz libCVDLPUserLandGUI.dylib.gz libCVEncrypt.dylib.gz libCVExplorerPluginBackend.dylib.gz libCVExtentBackup.dylib.gz libCVInstallClient.dylib.gz libCVInstallCommon.dylib.gz libCVInstallCommonUtils.dylib.gz libCVInstallNetwork.dylib.gz libCVMMIdaApi.dylib.gz libCVMMclientAPI.dylib.gz libCVNFS.dylib.gz libCVNameChange.dylib.gz libCVNetCheckLib.dylib.gz libCVPatchesUpdateDbClient.dylib.gz libCVRemoteFile.dylib.gz libCVScsiRetries.dylib.gz libCVScsiTimeouts.dylib.gz libCVSnapHandler.dylib.gz libCVThrottlingManager.dylib.gz libClProxy.dylib.gz libClProxyBase.dylib.gz libCloudBackupControl.dylib.gz libCocoaHelper.dylib.gz libCvAppClient.dylib.gz libCvClntCert.dylib.gz libCvClntCertImpl.dylib.gz libCvCurlWrapper.dylib.gz libCvCxx.dylib.gz libCvDeviceTree.dylib.gz libCvFSSolrTransmitter.dylib.gz libCvFUSE.dylib.gz libCvFUSEOsx.dylib.gz libCvFind.dylib.gz libCvFindTurbo.dylib.gz libCvFwCtrl.dylib.gz libCvGui.dylib.gz libCvIDACommon.dylib.gz libCvIDAContainers.dylib.gz libCvIDAScan.dylib.gz libCvIDAScanCheck.dylib.gz libCvIDASnapDiffScanEngine.dylib.gz libCvIDA_scan.dylib.gz libCvInternetGateway.dylib.gz libCvJobClient.dylib.gz libCvJobQuery.dylib.gz libCvJsonLib.dylib.gz libCvLib.dylib.gz libCvLink.dylib.gz libCvLustre.dylib.gz libCvMPIO.dylib.gz libCvNetworkTestTool.dylib.gz libCvPattern.dylib.gz libCvScanDB.dylib.gz libCvScsi.dylib.gz libCvScsiCore.dylib.gz libCvScsiHardDisk.dylib.gz libCvScsiPlatformUtil.dylib.gz libCvScsiSpiPlatform.dylib.gz libCvSession.dylib.gz libCvSessionServer.dylib.gz libCvSessionXML.dylib.gz libCvSimpleDB.dylib.gz libCvSnapCelerra.dylib.gz libCvSocket.dylib.gz libCvStubAPI.dylib.gz libCvSync.dylib.gz libCvSyncProxyApi.dylib.gz libCvTrace.dylib.gz libCvXMLMessagesBase.dylib.gz libDLP.dylib.gz libDMAPI.dylib.gz libDMRService.dylib.gz libDMRstReqExchServer.dylib.gz libDarwinTags.dylib.gz libDataServerAPI.dylib.gz libDlpDriverMonitor.dylib.gz libEvAlert.dylib.gz libEvMgrCLib.dylib.gz libEvTaskApiNet.dylib.gz libFclRestore.dylib.gz libFlrCliAPI.dylib.gz libFsBackup.dylib.gz libFsClient.dylib.gz libFsRestore.dylib.gz libGPFS.dylib.gz libGXHSMCommon.dylib.gz libGXHSMHelper.dylib.gz libGXHSMLowLevel.dylib.gz libGXHSMServiceHelper.dylib.gz libIPhotoManager.dylib.gz libIdaSnapUtil.dylib.gz libIdaSnapUtilBase.dylib.gz libIdxClient.dylib.gz libIdxLabel.dylib.gz libIdxUtils.dylib.gz libIndexMetaDataFile.dylib.gz libIndexing.dylib.gz libJobResults.dylib.gz libLVM.dylib.gz libMMDebug.dylib.gz libMMError.dylib.gz libMMMsgBundle.dylib.gz libManageOntap.dylib.gz libMessages.dylib.gz libMigrationAssistant.dylib.gz libOpScheduler.dylib.gz libOscAgentFactory.dylib.gz libQAPI.dylib.gz libQiNetwork.dylib.gz libQiUtils.dylib.gz libQiX.dylib.gz libQsdkApi.dylib.gz libRecallServiceLib.dylib.gz libRegistryMgrClnt.dylib.gz libReplicationClient.dylib.gz libSDT.dylib.gz libSIDBClientApi.dylib.gz libSchedulerNet.dylib.gz libServerManager.dylib.gz libSnooper.dylib.gz libSysMonAgent.dylib.gz libSysMonClient.dylib.gz libTurboStubCollectReader.dylib.gz libUXScsi.dylib.gz libXdrCaching.dylib.gz libarMgrMsgHandler.dylib.gz libboost_atomic.dylib.gz libboost_regex.dylib.gz libboost_system.dylib.gz libboost_thread.dylib.gz libclBrowse.dylib.gz libclifrestore.dylib.gz libctreestd.dylib.gz libcurl.dylib.gz libcvManageCelerra.dylib.gz libcvMediaAccess.dylib.gz libcvSendLogFilesClient.dylib.gz libcv_xerces-c-26.dylib.gz libcvarchive.dylib.gz libcvcl.dylib.gz libcvcl.dylib.sig.gz libcvlibcurl.dylib.gz libcxpipeline.dylib.gz libfsbmp.dylib.gz libfssubclients.dylib.gz libgcc_s.1.dylib.gz libkpartx.dylib.gz libodbc.dylib.gz librptClientBrowse.dylib.gz libstdc++.6.dylib.gz libstfs.dylib.gz libudcsqlite3.dylib.gz libwpsapi.dylib.gz libwx_mac-2.8.0.dylib.gz libwx_osx_cocoau-3.0.0.0.0.dylib.gz linux_drv.tmpl.gz movedir.gz name2ip.gz name2ip4.gz name2ip6.gz newinstall nwp.gz pf_tool.gz pidupdate.gz pkgcrc32.gz pkgcrypt.gz postrestore.ksh.gz prerestore.ksh.gz printf.gz qcreate.tmpl.gz qcreate_cmd.gz qcurl.tmpl.gz qcurl_cmd.gz qdelete.tmpl.gz qdelete_cmd.gz qdrive.tmpl.gz qdrive_cmd.gz qgeterrorstring.tmpl.gz qgeterrorstring_cmd.gz qinfo.tmpl.gz qinfo_cmd.gz qlibrary.tmpl.gz qlibrary_cmd.gz qlist.tmpl.gz qlist_cmd.gz qlogin.tmpl.gz qlogin_cmd.gz qlogout.tmpl.gz qlogout_cmd.gz qmedia.tmpl.gz qmedia_cmd.gz qmodify.tmpl.gz qmodify_cmd.gz qoperation.tmpl.gz qoperation_cmd.gz reseq.gz rppatches.gz schedup.gz sed.gz seq.gz signature.gz sshf.gz suti
     
     
    Thanks for your help.
    Daniel
  • Re: Backup Client installation on a mac
    Posted: 06-14-2018, 6:14 PM

    Hi Daniel 

    Not too sure whether the Push Install left behind references that broke the local install of the Mac Server.

    My recommendation is to start from scratch, uninstall all the Binaries on the MAC Server, and run through the local Install on the MAC server referencing back to the CommServe. 

    Give the above a try and see if we are still getting versioning errors

    Thank you 

    Winston 

The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ("Commvault") and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Any and all third party links, statements, comments, or feedback posted to, or otherwise provided by this forum, thread or post are not affiliated with, nor endorsed by, Commvault.
Commvault, Commvault and logo, the “CV” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, SnapProtect, ROMS, and CommValue, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
Close
Copyright © 2018 Commvault | All Rights Reserved. | Legal | Privacy Policy