Question for Custom Alerts configuration

Last post 07-18-2018, 8:47 AM by Hyperion. 4 replies.
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  • Question for Custom Alerts configuration
    Posted: 07-16-2018, 8:35 AM

    Hello All,

    I faced issue with configuring custom alerts for pending jobs in the JobController.

    There are no predefined alerts for jobs like:

    Error Code: [19:1131] Description: Waiting for the services on the client [xxx] to come online.
    Source: xxx, Process: JobManager

    I need to create alert for this and send it like tiket to the system, but without success so far.

    Till now i have created some alerts like this:

    Alert Information

       Alert Category  :  Operation
       Alert Type  :  Event Viewer Events
       Alert Criteria  :  (Event Code contains 19:1131) AND (Description contains Waiting for the services on the client to come online) AND (Locale equals to English)


    Alert Configuration

       Notification Types  :  Email
       Reporting Criteria  :  Immediate Notification
       Non-System Users (To)  :  xxx


    Token rules
        All of
        {
            Event id  Equals  19:1131
            Description  Contains  Waiting for the services on the client to come online.
        }

    Security

       User - Role  : 

    domain\user - Alert Owner

    This configuration with "Event Viewer events" not working.

    Tried with "Data Protection" alerts and here i have partially success but ticket is generated on each Phase failures (Scan / Backup / etc..):

    Alert Information

       Alert Category  :  Job Management
       Alert Type  :  Data Protection
       Alert Criteria  :  Alert every 1 attempts (Phase failures),  Delayed by 1 Hrs, Send individual notification for this alert


    Alert Configuration

       Notification Types  :  Email
       Reporting Criteria  :  Immediate Notification
       Non-System Users (To)  :  xxx
       Agent Type Filter  :  All Agents


    Token rules
        Any of
        {
            Err code  Equals  19:1131
            Status  Equals  Pending
            Failure reason  Contains  Waiting for the services on the client to come online
        }

    Can someone help me to figure out how to configure alert for this specific error because Commvault can wait infinity time the services on the client machine to come online and we would like this to be reported ?

    Thank you in advance!

    Commcell Info: Version: 11(BUILD80)

    Best Regards,

    Kristiyan

  • Re: Question for Custom Alerts configuration
    Posted: 07-18-2018, 8:26 AM

    Hi Kristiyan,

    Have you tried using the below settings?

    Alert Information

       Alert Category  :  Operation
       Alert Type  :  Event Viewer Events
       Alert Criteria  :  (Event Code contains [19:1131]) with Regular expressions under "Advanced Criteria Option" 

    Note*- Event Code contains [] has been used in the above scenario

    Please leave description blank and see if it helps.

    Also, what Service Pack are you on for Commvault Version 11?

     

    Thanks

    Ola.

  • Re: Question for Custom Alerts configuration
    Posted: 07-18-2018, 8:46 AM

    Hello Ola,

    Thank you for your reply!

    Our Commcell is service pack 10.

    So, the alert should be something like this ?

    Alert Information

       Alert Category  :  Operation
       Alert Type  :  Event Viewer Events
       Alert Criteria  :  (Event Code contains [19:1131])


    Alert Configuration

       Notification Types  :  Email
       Reporting Criteria  :  Immediate Notification
       Non-System Users (To)  :  xxx


    Token rules
        Event id  Contains  [19:1131]

    Security

       User - Role  :  xxx - Alert Owner, xxxx- Alert Owner

    Could you tell me where to find the Advanced Criteria Option because i can find it ?

    Also, if the Alert criteria stay in this configuration, should i configre some Token rules or it is not required.

    My primary Goal is to find a way to report such events like "Waiting for services on clien X to come online"

    Thanks again for your cooperation and advise!

     

    Best Regards

  • Re: Question for Custom Alerts configuration
    Posted: 07-18-2018, 8:47 AM

    Hello Ola,

    Thank you for your reply!

    Our Commcell is service pack 10.

    So, the alert should be something like this ?

    Alert Information

       Alert Category  :  Operation
       Alert Type  :  Event Viewer Events
       Alert Criteria  :  (Event Code contains [19:1131])


    Alert Configuration

       Notification Types  :  Email
       Reporting Criteria  :  Immediate Notification
       Non-System Users (To)  :  xxx


    Token rules
        Event id  Contains  [19:1131]

    Security

       User - Role  :  xxx - Alert Owner, xxxx- Alert Owner

    Could you tell me where to find the Advanced Criteria Option because i can find it ?

    Also, if the Alert criteria stay in this configuration, should i configre some Token rules or it is not required.

    My primary Goal is to find a way to report such events like "Waiting for services on clien X to come online"

    Thanks again for your cooperation and advise!

     

    Best Regards

  • Re: Question for Custom Alerts configuration
    Posted: 07-18-2018, 8:47 AM

    Hello Ola,

    Thank you for your reply!

    Our Commcell is service pack 10.

    So, the alert should be something like this ?

    Alert Information

       Alert Category  :  Operation
       Alert Type  :  Event Viewer Events
       Alert Criteria  :  (Event Code contains [19:1131])


    Alert Configuration

       Notification Types  :  Email
       Reporting Criteria  :  Immediate Notification
       Non-System Users (To)  :  xxx


    Token rules
        Event id  Contains  [19:1131]

    Security

       User - Role  :  xxx - Alert Owner, xxxx- Alert Owner

    Could you tell me where to find the Advanced Criteria Option because i can find it ?

    Also, if the Alert criteria stay in this configuration, should i configre some Token rules or it is not required.

    My primary Goal is to find a way to report such events like "Waiting for services on clien X to come online"

    Thanks again for your cooperation and advise!

     

    Best Regards

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