We have a Commvault v11 SP11 installed.
In a Windows File Server Cluster formed by two Windows 2012R2 Storage Servers, we have a infraestructure like this:
- "Volumen_Z_Pruebas" Is the role
- For each Role, there is a IP reference for each service
In the commvault configuration, we have the 5 clients configured.
When the role change to the other cluster node, it hangs for exactly 2 minutes. We have observed that the shutdown of one of the commvault services stops instantly but the other 4 hangs for those 2 minutes.
We have observed that when the role of the cluster is experiencing a switchover, the "GxClusPlugIn" services try to stop all at once. However, stopping services from "Process Manager" must be done one at a time. This is the only difference we have found between one environment and another. We cannot control the way in which services become offline.
We cannot afford that when a failover happens.
Is there any timeout configuration, or solution for this issue? The Commvault Support send us to Microsoft and Microsoft to Commvault...
Thanks and regards,