Remote cache is locked

Last post 11-23-2018, 3:42 AM by Jos1982_NL. 2 replies.
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  • Remote cache is locked
    Posted: 11-22-2018, 8:25 AM

    Remote cache is locked because sync may be in progress. Install will be retried in the next attempt.

    But it is taking a long time to sync. If I kill the update is it causing any issues..? TIA

  • Re: Remote cache is locked
    Posted: 11-22-2018, 11:57 PM

    The sync process may take many hours to complete depending on number of files required to be synced.


    You can check the DownloadSoftware.log on the Commserve to monitor whether job is still progressing at an file / update level. Otherwise the GUI does show a percentage status bar on the overall progress.

  • Re: Remote cache is locked
    Posted: 11-23-2018, 3:42 AM

    Killing an update will not cause issues if you are not yet in the installation fase, looking at your description you will probably not even be copying files to the client.

    Killing a sync will possibly cause issues which can result in needing to re-populate the remote cache.

    Jos Meijer
    Senior Technical Consultant
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