SAP HANA restore not possible from Commvault

Last post 01-25-2019, 1:15 PM by Sunil Telagamsetti. 5 replies.
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  • SAP HANA restore not possible from Commvault
    Posted: 01-25-2019, 10:11 AM

    Hi,

    Commvault backs up SAP HANA environment correctly.

    Restoring from SAP HANA Studio works correctly too.

    But when restoring from Commvault we get an error.

     

    Error Code: [18:146] Description: SAP HANA Error [RECOVER Command execution failed. Please, check the client log files for details.].

    Process: ClHanaAgent

     

    We've been checking the logs but I was wondering if this could be a known issue or maybe anyone has already had this issue.

    Please advise.

     

    UPDATES:

    - Commvault is V11 SP13

    - ClHanaAgent.log uploaded

    - restore.out uploaded

    - The instance name is pelnx2471_clon. This is a copy of the real production instance pelnx2471. In the logs, we see that Commvault is trying to work with pelnx2471. Could this be the issue? Commvault is configured to work this pelnx2471_clon though. So could the problem be at SAP HANA Studio? (however, it worked just fine from SAP HANA Studio)

     

    Thanks,

    Sergio.

  • Re: SAP HANA restore not possible from Commvault
    Posted: 01-25-2019, 10:23 AM

    Hi Sergio,

    To understand the issue and why it's failing from Commvault GUI, can you please get the contents of restore.out file under /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/<jobId>

     

    Also, please attach the full ClHanaAgent.log file from Commvault log directory on the HANA server.

    Usually, it's located under /var/log/commvault/Log_Files

     

    Thanks,

    Sunil-

  • Re: SAP HANA restore not possible from Commvault
    Posted: 01-25-2019, 10:25 AM

    Hi Sergio Vilela,

     

    This details will not help. WHat is the Commvault service pack? What is the HANA version are you trying? 

    Do you have the key using that have all access permission for the database? 

     

    Please get more details.

     

     

    Thanks,S
    rinivas

  • Re: SAP HANA restore not possible from Commvault
    Posted: 01-25-2019, 10:30 AM
    • efg is not online. Last active: 12-06-2019, 8:50 AM efg
    • Top 10 Contributor
    • Joined on 02-02-2010
    • CommVault Tinton Falls NJ
    • Master
    • Points 1,687

    No known issues that I'm aware of.   You may want to open a support ticket.  This should work.  Also you may want to check what version and service pack level you are running in your environment.


    Ernst F. Graeler
    Senior Engineer III
    Development
  • Re: SAP HANA restore not possible from Commvault
    Posted: 01-25-2019, 11:16 AM

    Hi,

    thanks all for the quick replies.

    I will be updating my first post with new info.

     

    Thanks again.

     

    Regards,

    Sergio

  • Re: SAP HANA restore not possible from Commvault
    Posted: 01-25-2019, 1:15 PM

    Hi Sergio,

     

    Thanks for the details. Do the HANA servers pelnx2471 and pelnx2471_clon have the same SID "HCQ"?

    Can you please check if the hotfix 1375 is installed on both the source and destination clients?

     

    Thanks,

    Sunil-


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