Unable to login to webconsole as domain user

Last post 02-21-2019, 4:42 AM by Terje. 2 replies.
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  • Unable to login to webconsole as domain user
    Posted: 02-14-2019, 9:23 AM


    We have just enabled WebConsole and AdminConsole in our organization in order to offer self-service backup / restore. In AdminConsole we have configured domain settings (identical to the normal commcell console). For some reason we cannot log in to eighter WebConsole or AdminConsole with <DOMAIN\user_>  We get Invalid Username or Password. We are running V. 11 with SP 13.

    Any suggestion ?



  • Re: Unable to login to webconsole as domain user
    Posted: 02-20-2019, 7:39 AM

    Hi Terje,


    If the Commserve and the Web Server are on two different machines can you please check if the Web Server is included in the AD Group that all AD Users have under their "Logon to" tab?




  • Re: Unable to login to webconsole as domain user
    Posted: 02-21-2019, 4:42 AM


    The CommServe and the web server is the same machine. But the problem is solved now. It turned out that CommVault could not communicate with ActiveDirectory. I checked the D:\Program Files\Commvault\ContentStore\Log Files\WebServer.log and the AD service account specified in the CommVault AD setup could not communicate with the domain controller. Checking with our domain admin, it turned out that the service account was locked out.  So unlocking the AD service account solved the problem.


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