We have a tape library "Quantum Scalar I3" with "IBM ULTRIUM HH6" drives, but it seems a drive cleaning alert from the tape library is not being seen by Commvault.
In the tape library, we can see a RAS ticket that let us know we need to clean one of the drives, but in Commvault, in the Drive properties, under status we see "Cleaning required: no". So for some reason, Commvault is not pickup it up.
Our configuration should be correct, as we have several tape libraries where drive cleaning isn't a problem.
Auto-cleaning is enabled, with the options "on sense code" and "cleaning tresholds exceed".
Has anybody else seen this before?