"Failed to create folder" error while configuring DR backups upload to Cloud

Last post 05-31-2019, 6:02 AM by Michal_Mikulik. 6 replies.
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  • "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-29-2019, 2:49 AM

    Hello,

     

    I am trying to configure "Upload backup metadata to Commvault Cloud" setting. Seems that Cloud login is ok, but some post-login configuration is failing.

    CVCloudService.log is reporting:

    10580 3ec8  05/29 08:23:25 ### CVCloudService::ExecuteDRFolderSetUpWorkflow() - Error: Failed to execute setup folder workflow in cloud for Commcell GUID [BB03E364-...]. Total retry count [5]

    10580 3ec8  05/29 08:23:25 ### CVCloudService::init() - Error: Failed to create folder.

    What to troubleshoot more?

    Ver. 11 SP15

    Thanks

    Michal

     

  • Re: "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-29-2019, 7:27 AM

    Hello,

    Can you please let me know the Commcell Id or send the CVCloudService.log?

    Thanks,

    Abhinaw

  • Re: "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-30-2019, 7:33 AM

    Hallo,

    log attached.

    link https://cloud.commvault.com/webconsole/api is working ("webservice is running")

    Regards

    Michal

    Attachment: CVCloudService.txt
  • Re: "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-30-2019, 8:34 AM

    Hi,

    Yes, the webservice is up and running, this seems to me a configuration issue.

    However, i cannot see anything in the attachement, can you please email me the logs at abhinawkumar@commvault.com?, or let me know the Commcell ID, i can check on cloud end.

    Thanks

    Abhinaw Kumar

  • Re: "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-30-2019, 8:42 AM

    Hello,

    sorry wrong attachment. Now ok:

    Attachment: CVCloudService.txt
  • Re: "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-30-2019, 9:24 AM

    Hello,

    your Commcell isn't registered to cloud, can you please register your Commcell using documentation http://documentation.commvault.com/commvault/v11/article?p=40674.htm

    Thanks

    Abhinaw Kumar

     

  • Re: "Failed to create folder" error while configuring DR backups upload to Cloud
    Posted: 05-31-2019, 6:02 AM

    Hello,

    thanks, I missed this step. Now DR backups to Cloud are configured ok and working.

    Regards

    Michal

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