Deconfiguring Old Tape Library

Last post 06-30-2019, 7:28 AM by Wwong. 5 replies.
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  • Deconfiguring Old Tape Library
    Posted: 06-25-2019, 3:38 AM

    Hi,

    I am looking to remove an old tape library from within CommVault.  The library itself is physically removed but getting the below error when try to deconfigure.

    "Failure during delete operation on CommServe Database"

    I think the issue might be that it can still see media in the library but cannot export these as its offline.

    Is there a way i can force the removal?

    Thanks

  • Re: Deconfiguring Old Tape Library
    Posted: 06-25-2019, 11:32 AM

    obviously, there are no storage policies still associated to the library, so it should be pretty straight forward

    http://documentation.commvault.com/commvault/v11/article?p=10202.htm

    If this is not working, then a support ticket will be needed for them to review your DB.



  • Re: Deconfiguring Old Tape Library
    Posted: 06-26-2019, 3:59 AM

    Yes, thats what i have been trying but not working unfortunately.

    The issue could possibily be that it still shows tapes in library and appear in my Vault Tracker report for export.

    As there is no active controller for this library it will not allow me to export them.

  • Re: Deconfiguring Old Tape Library
    Posted: 06-26-2019, 10:26 AM

    If you still have access to the tapes themselves and you have a new tape library, I would physically put them in it.

     

    CV should recognize them and then automatically update the database as being associated with the new tape library.

     

    Even if they are more than 2 generations old (an LTO6 tape drive won't be able to read an LTO3 tape), all CV should need to do is read and recognize the barcode.

     

    Hope this helps!

     

  • Re: Deconfiguring Old Tape Library
    Posted: 06-28-2019, 2:38 PM

    Did you try to run the deconfigure command and did it leave a greyed-out display of the library?  That step should remove the slots and make the tapes that were in the library orphans.

    But the other tapes associated with the old library have to be moved to a new library before you can delete the old one.  Or, as was suggested, you can simply put the old tapes in the new library to update the association.

  • Re: Deconfiguring Old Tape Library
    Posted: 06-30-2019, 7:28 AM

    Hi Keith 

    Can you please share a screenshot of the error when trying to delete the Tape Library, as a well as log snippet of EvMgrS.log (on the CommServe), this should show more details on why the deletion is failing. 

    Furthermore, if you can also share a screenshot of the Library (fully expanded) that would be great. 

    The issue itself sounds like a resource lock on the CSDB, due to another operation or feature holding some form of association to the Tape Library. 

    If the logs are not showing enough information, then I would recommend to go and engage support as they can review the environment and DB to determine the RCA

    Regards

    Winston 

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