Graphics Don't Display in Commvault Commcell Console (Java, Windows 10)

Last post 07-10-2019, 12:28 PM by Anil Pillai. 3 replies.
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  • Graphics Don't Display in Commvault Commcell Console (Java, Windows 10)
    Posted: 07-09-2019, 11:46 AM

    Hi,

    Lots of sections in the Commcell Console browser on my PC won't display properly, showing graphical glitches and artefacts.  Especially bad are the graphs under Storage Resources / Deduplication Engines and Policies / Storage Policies.  Scrolling through the data and graphs is practically impossible as graphical transitions don't work.  Can someone please help ?

    I've tried all the obvious stuff, including:

    • Pressing Refresh / F5.
    • Rescaling the Commcell Console window.
    • Uninstalling and reinstalling the Commvault Commcell Console from the Commserve ContentStore folder.  Note I installed the relevant current service pack on my PC after reinstalling too.
    • Clearing the Java RE / SE cache.
    • Running with administrative privileges.
    • Running in Windows 7 compatibility mode.
    The same problem also occurs on our Commserve and our media server, both of which also have the Commcell Console installed.  Details below:
    PC O/S: Windows 10 Ent x64 v1903
    CommServe O/S: Windows Server 2012 R2
    Media Agent Server O/S: Windows Server 2008 R2
    PC Java SE: v1.8.0.121
    Commvault version: 11 SP12
  • Re: Graphics Don't Display in Commvault Commcell Console (Java, Windows 10)
    Posted: 07-09-2019, 1:33 PM

    try starting it using netx.jar

  • Re: Graphics Don't Display in Commvault Commcell Console (Java, Windows 10)
    Posted: 07-10-2019, 5:15 AM

    jpmill:

    try starting it using netx.jar

    Thanks jpmill.  I tried that but it made no difference whatsoever.

  • Re: Graphics Don't Display in Commvault Commcell Console (Java, Windows 10)
    Posted: 07-10-2019, 12:28 PM
    Hi ,

    This could be a scaling issue.
    Can you please try the below KB link steps.

    http://kb.commvault.com/article/CC0007
     
    Also which version of java is running.
     
    Thanks,
    Anil.
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