Exclude v10 clients from Version and Service Pack Health Report

Last post 08-29-2019, 3:31 PM by dcskinner. 2 replies.
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  • Exclude v10 clients from Version and Service Pack Health Report
    Posted: 08-28-2019, 3:27 PM

    We have a small number (and hopefully shrinking fast) of clients that cannot run v11, this is known and expected.  We would like to exclude them from being reported on the Version and Service Pack health tile.  Even if every other client in our system is up to the latest, this tile will always be red b/c of the v10 clients that we cannot upgrade, so the tile ends up being a false positive.

    Thanks!

  • Re: Exclude v10 clients from Version and Service Pack Health Report
    Posted: 08-29-2019, 3:02 PM

    There was a recent change to the health report to consider v10 clients in the last 3-4 months. Please check the health report on cloud.commvault.com. If the clients still appear on the report, please install the latest Service Pack for v10 in your software cache and subequently check again. The clients should be removed provided they are on the latest Service Pack for the specific version.

  • Re: Exclude v10 clients from Version and Service Pack Health Report
    Posted: 08-29-2019, 3:31 PM

    The clients are v10SP15, which I believe is the most recent. 

    I can't find a general Health Report or a "Version and Service Pack" report in the Cloud.  I went through the cloud last week and updated all the reports that had an update available. 

    Maybe the Health Report is updated in the CV Service Pack?  We are at SP15.  Maybe the change is in SP16? 

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