Python error in WindowsLog after install Commserve ?

Last post 09-09-2019, 4:43 AM by Wwong. 1 replies.
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  • Python error in WindowsLog after install Commserve ?
    Posted: 09-06-2019, 10:23 AM
    I see errors in Event Viewer in WindowsLogs in  Application Logs after install Commserve 11. Maybe someone fixed with a similar error?
    Faulting application name: python.exe, version: 3.6.6150.1013, time stamp: 0x5b330722
    Faulting module name: libopenblas.IPBC74C7KURV7CB2PKT5Z5FNR3SIBV4J.gfortran-win_amd64., version:, time stamp: 0x5cbce254
    Exception code: 0xc000001d
    Fault offset: 0x00000000010fecc1
    Faulting process id: 0x3c8c
    Faulting application start time: 0x01d5649c08ea2169
    Faulting application path: C:\Program Files\Python36\python.exe
    Faulting module path: C:\Program Files\Python36\lib\site-packages\numpy\.libs\libopenblas.IPBC74C7KURV7CB2PKT5Z5FNR3SIBV4J.gfortran-win_amd64.dll
    Report Id: 46a8cf8b-d08f-11e9-80c7-ac1f6bab30dd
    Faulting package full name: 
    Faulting package-relative application ID: 
    og Name:      Application
    Source:        Application Error
    Date:          06.09.2019 13:15:40
    Event ID:      1005
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Python because of this error.
    Program: Python
    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
  • Re: Python error in WindowsLog after install Commserve ?
    Posted: 09-09-2019, 4:43 AM

    Hi Netwave

    Interesting to see a python package reporting fault errors after Commserve installation.

    Can you share what feature was selected when installing the CommServe?

    If the process crash is impacting the environment, would also recommend to engage support to look into this

    Kind Regards


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