Media mount and usage errors - going on months

Last post 09-10-2019, 8:33 AM by wsimps01. 2 replies.
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  • Media mount and usage errors - going on months
    Posted: 09-09-2019, 5:23 PM

    I have opened several Incidents with Support but we cannot seem to find a resolution. I keep getting the Media Mount and Usage error alerts on all 3 media agents and pretty much all paths over the past several weeks/months.

    The latest SE noticed the following message:

    [TYPE] Information [TIME] 2019/09/09 01:06:43  [SOURCE] Galaxy [COMPUTER] xxx.xxx.local[DESCRIPTION] Failed in acquiring the lock on file [E:\Program Files\Commvault\ContentStore\Log Files\PerformanceMetrics.log] Module [PerformanceMetrics] Error[0x80070306:{CQiLogger::LockLockfile(1326)} + {CQiLogger::LockLockfile(1320)/W32.774.(One or more errors occurred while processing the request.)-Timed out acquiring mutex on Global\QiLogger_PerformanceMetrics}]

    Has anyone else encountered several Media Mount and Usage alerts and or know what the "mutex on Global" even means?

    Thanks. 

  • Re: Media mount and usage errors - going on months
    Posted: 09-10-2019, 2:23 AM

    Hi,

    Please check that AntiVirus is configured properly

    and hardware is not undersubscribed. we have seen recent issues  because of McAfee anti virus

    increasing their hardware requirement.

     

    Thanks.

  • Re: Media mount and usage errors - going on months
    Posted: 09-10-2019, 8:33 AM

    There is no Anti-Virus software on the media agents. There is SEP on the CommServe server but it is disabled.

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