Exchange Online backups failing

Last post 02-09-2020, 7:59 AM by Wwong. 1 replies.
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  • Exchange Online backups failing
    Posted: 02-05-2020, 4:59 PM
    Exchange online backups are failing for few users with the below error: Failed to process mailbox. Error message [The account does not have permission to impersonate the requested user.] Issue is we are having this error only on scheduled jobs. If I trigger the failed users individually they complete successfully. Current Version is V11 SP16 HPK24. Is this a known issue?Do we have any fix for this?Any information would be much appreciated. Thanks in advance.
    Shashank
  • Re: Exchange Online backups failing
    Posted: 02-09-2020, 7:59 AM

    Hi Shaks

    Might be worthwhile to engage Support to check this behavior out. 

    Can you also please validate all the permissions are correct

    http://documentation.commvault.com/commvault/v11/article?p=92403.htm

    Regards

    Winston

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