hai,

after i just archive and cleanup job run i am using outlook in external netork and tred to download stubbed email and it gives error below:

5280  41ec 03/29/20 18:41:28 ### [LogFile::LogException]:Stack trace:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
   at CVArchiverAddin.Utils.SetStubIcon(String iconLocation, FormRegionManifest manifest)
5280  41ec 03/29/20 18:41:28 ### [LogFile::LogException]:*******Exception**********
5280  41ec 03/29/20 18:41:28 ### [SetStubIcon]:Not stub icon file found.
5280  41ec 03/29/20 18:45:23 ### []:******************************
5280  41ec 03/29/20 18:45:23 ### []:*  CVArchiverAddin Shutdown  *
5280  41ec 03/29/20 18:45:23 ### []:******************************
16564 2610 03/29/20 18:45:32 ### []:******************************
16564 2610 03/29/20 18:45:32 ### []:*  CVArchiverAddin startup   *
16564 2610 03/29/20 18:45:32 ### []:******************************
16564 2610 03/29/20 18:45:34 ### [ReadHookSettings]:Recall server was not set.
16564 2610 03/29/20 18:45:35 ### [AddResiliencyForCVAddin]:Failed to create Resiliency key for cvarchiveraddin, exception message [{0}]
16564 2610 03/29/20 18:46:02 ### [SetStubIcon]:Failed to copy stub icon from: \\C01ISB-COMVMDA1\Users\cvadmin\Desktop\stub.ico
16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:*******Exception**********
16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:Message: The network path was not found.

16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:Stack trace:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
   at CVArchiverAddin.Utils.SetStubIcon(String iconLocation, FormRegionManifest manifest)
16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:*******Exception**********
16564 2610 03/29/20 18:46:02 ### [SetStubIcon]:Not stub icon file found.
16564 2610 03/29/20 18:50:14 ### [Stores_BeforeStoreRemove]:ContentStore closed

please help

Hi Fawad55,

As per the below lines:

16564 2610 03/29/20 18:46:02 ### [SetStubIcon]:Failed to copy stub icon from: \\C01ISB-COMVMDA1\Users\cvadmin\Desktop\stub.ico
16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:*******Exception**********
16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:Message: The network path was not found.

16564 2610 03/29/20 18:46:02 ### [LogFile::LogException]:Stack trace:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
   at CVArchiverAddin.Utils.SetStubIcon(String iconLocation, FormRegionManifest manifest)
   
Can that path be reached from the client in the external network? 

Since you are setting the stub icon location for this, you will need to be able to reach that location from the machine where recall is being actioned.
BOL: http://documentation.commvault.com/commvault/v11/article?p=29134.htm 

As per the additional setting in the article above, you can set this path to a web address or a UNC path. 

David