Email notification for new update

Last post 07-30-2020, 4:41 AM by vladan.kojanic. 3 replies.
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  • Email notification for new update
    Posted: 07-08-2020, 4:08 PM

    Hello Forum,

    After we initiate a update of Commvault agent on users computers/laptops, we want to send notification to them. I create Alert with all necessery elements (Criteria selection, Notification type..) but when come to Users and Groups Selection we stuck. We tray to  put different groups, but only Admin got email when put "Admin" or "master" in "To" field.

    Is there any catch how to send email notification to users when theirs computers had a new updates installed? I even make a new group (named "Employee")  and for members I put "Domain users", but still there is no notification.

    Thanks.

  • Re: Email notification for new update
    Posted: 07-10-2020, 2:00 AM

    Here is some screenshots from our settings.

    1. Alert notification

    2. User group with all users

  • Re: Email notification for new update
    Posted: 07-30-2020, 4:10 AM

    Hi vladan

    The approach you are going through looks to be correct

    https://documentation.commvault.com/commvault/v11/article?p=5273.htm

    You are using the Software Update (Alert Category), I think what is missing are the Alert Token

    https://documentation.commvault.com/commvault/v11/article?p=5446.htm#o113676

    Maybe give the following token a go

    <OWNER EMAIL>

    <OWNER NAME>

    Regards

    Winston

  • Re: Email notification for new update
    Posted: 07-30-2020, 4:41 AM

    Hi Winston,

    I can try that, but the strange is that if I put Admin or master into "To" the administrator will get that notice. But when I put Group name "Zaposleni", users not get that notification:

    Here is a option to add Token:

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